I opened an account with fortunejack on June 11th. Mainly I have played Microgaming and Netent games. The same day I made several deposits, and then a withdrawal which was successful. Total deposits were 1.69 ETH while total withdrawals 2.45. Two weeks later I went to play with fortunejack again, I lost my first deposit of 0.15 ETH , the second of 1.8 ETH lost as well, I made the third deposit on June 27th (0.3 ETH) and was lucky to win. My balance was 2.1 ETH and I requested a withdrawal of 1.8 ETH. The same day I received an email:
Greetings, dear user.
We are contacting you to inform regarding your account status :
As you know FortuneJack restricts multi-accounting and your account has been found associated with a number of accounts for illegitimate use of website.
Illegitimately obtained winnings are not credited to player's account as it goes directly against company's T&C ;
Any winnings made during illegitimate website use shall be void. Any subsequent Games or Services that you participate in with funds obtained from a illegitimate website use shall also be void.
Failure to meet the requirements of FortuneJack's security policy results in company reserving the right to conduct any or all of the following security procedures :
- Withhold all active transactions until further notice.
- Withhold all existing financial resources at user's disposal.
- Permanently discard all associated accounts.
We would like for you to provide explanation regarding multiple accounts associated with yours.
Kindly respond to this email as soon as possible within three days.
I replied to the email saying I have just one account and that is impossible. However, after my reply I haven't heard back from them. I noticed that my account has been suspended. I wrote them one more email but still nothing, no reply.
I am sure there cannot be any way of multi-accounting as I live with my parents and I am pretty sure they are not playing casinos online, especially crypto casinos. Therefore, I am 100% sure that these accusations are false. The problem is they stopped communicating and I cannot solve this by my own. I am not sure what further information to provide as there is no communication between me and fortunejack. Maybe you can help me here, if they respond I am sure we can solve this situation, as I have done nothing wrong.