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Onbling Casino - Endless account checking

RESOLVED
Complaint Info
Disputed casino Onbling Casino
Reason Declined payment
Amount $ 2312
Posted on October 27, 2014

My account was chosen for security checking in July, 60 business days has expired on 7 October.

Yesterday my withdrawal was declined again, and I got an email that my account is still on review.

Meanwhile in your sister casino (Grand Parker) my account's checking was completed successfully and they sent my money. I think you have one common finance department as these casinos owned by the same Ltd, please clear the situation as soon as possible. (Grand Parker Casino - Declined payment and security checking beyond normal)

Amount is $2312.

Thanks,
Eva

AskGamblers
Posted on October 25, 2014

Dear @evasandor,
Any update considering your complaint? Thank you.

Posted on October 25, 2014

Hello evasandor,
Your account checking was completed successfully.
Please note: there’re no pending withdrawal requests on your account at the moment; please request a withdrawal for us to be able to proceed.
Thank you,
On Bling Casino

Posted on October 26, 2014

Thank you very much for information. I did make the withdrawal.

Posted on October 27, 2014

$500 was sent to my ewallet. I did make next withdrawal.

Posted on October 27, 2014

Dear Evasandor,
Thank you for confirming that the first installment reached your account successfully.
Please note: your current withdrawal request will be approved within regular timeframe.
Thank you for playing with us and congrats on your win,
On Bling Casino

Posted on October 27, 2014

Thank you very much for help. We can close the complain as solved.

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