Duelz Casino - Withdrawal pending due to unnecessary verification delay - Complaint Resolved

anuenator

Hi, I have made the request for withdrawal and provided my provisional DL and council tax letter however they still asking for alternative photo ID card. I gave my BRP Card and I was told the verification has been completed and I shall wait for email however By evening I received the email asking for more documents and on top of that the page to upload docs is not allowing me to upload any doc. I contacted customers support chat and they told me to share the doc via email. I have provided my selfie with my documents and my bank statement. This is just so unnecessary asking for alternative doc again and again just so to delay the whole process. I don’t know what more evidence is required to prove.

Please help me with this issue as I believe all the legit docs as per the policy has been shared and still asking for alternative doc is sharing too much of my personal information with this casino. Once this withdrawal is complete I will never play here again. there process is way too stringent.

AskGamblers

Dear @anuenator,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

anuenator

The amount for this withdrawal request is £10,250 which is why it is more stressful.

AskGamblers

Dear Duelz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Duelz Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Duelz Casino

Hello,

We investigated the complaint carefully and found that the withdrawals were paid out successfully.

Thank you for everyone's cooperation.

AskGamblers

Dear @anuenator,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Duelz Casino - Withdrawal pending due to unnecessary verification delay

Complaint Info

Disputed casino

Reason

Amount

£ 10250

Duelz Casino Complaints

Duelz Casino - 250 won and paid out but 5000 withheld

Duelz Casino - Unable to access or withdraw my winnings

Duelz Casino - Withholding funds with no response

Duelz Casino - Withholding withdrawal because of verification