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Duelz Casino - Account excluded while waiting for withdrawal


Complaint Info

Disputed casino

Duelz Casino


€ 4037

Posted on May 3, 2023

Hi There,

I’ve made a few deposits over the last few months since joining Duelz and when I went to withdraw my balance of £4037 I was told to verify my account which I did and provided multiple documents etc. I was then told yesterday and this morning by live chat that my account had been verified and my withdrawal should be approved today. When I went to check on the status of my withdrawal I was told I’ve been excluded for no reason and now I can’t contact them directly.

Posted on May 5, 2023

Dear Duelz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Duelz Casino Complaints

  • 11 of 21 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 11,898 USD avg amount

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