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Duelz Casino - Account excluded while waiting for withdrawal

RESOLVED

Complaint Info

Disputed casino

Duelz Casino

Amount

€ 4037

Posted on May 3, 2023

Hi There,

I’ve made a few deposits over the last few months since joining Duelz and when I went to withdraw my balance of £4037 I was told to verify my account which I did and provided multiple documents etc. I was then told yesterday and this morning by live chat that my account had been verified and my withdrawal should be approved today. When I went to check on the status of my withdrawal I was told I’ve been excluded for no reason and now I can’t contact them directly.

AskGamblers
Posted on May 5, 2023

Dear Duelz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on July 31, 2024

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Duelz Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on August 1, 2024

Hello,

We investigated the claim carefully and found that the withdrawal in question was paid out successfully.

Thank you for everyone's cooperation.

AskGamblers
Posted on August 1, 2024

Dear @Wonzolanks,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.