Hi There,
I’ve made a few deposits over the last few months since joining Duelz and when I went to withdraw my balance of £4037 I was told to verify my account which I did and provided multiple documents etc. I was then told yesterday and this morning by live chat that my account had been verified and my withdrawal should be approved today. When I went to check on the status of my withdrawal I was told I’ve been excluded for no reason and now I can’t contact them directly.
Complaint Info
Dear Duelz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Duelz Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Hello,
We investigated the claim carefully and found that the withdrawal in question was paid out successfully.
Thank you for everyone's cooperation.
Dear @Wonzolanks,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Duelz Casino Complaints
- 22 of 22 resolved
- 2 days avg response
- 5 days avg complaint life
- 9,247 USD avg amount
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