Hi There,
I’ve made a few deposits over the last few months since joining Duelz and when I went to withdraw my balance of £4037 I was told to verify my account which I did and provided multiple documents etc. I was then told yesterday and this morning by live chat that my account had been verified and my withdrawal should be approved today. When I went to check on the status of my withdrawal I was told I’ve been excluded for no reason and now I can’t contact them directly.
Complaint Info

Dear Duelz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Duelz Casino Complaints
- 11 of 21 resolved
- 2 days avg response
- 6 days avg complaint life
- 11,898 USD avg amount
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Unresolved
Duelz Casino - Withholding withdrawal because of verification
£100
Unresolved
Duelz Casino - Withholding withdrawal because of verification
For last three days being back and forward with Duelz verification process. Never had a problem until now when trying to withdraw £100. Asked to ...
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Unresolved
Duelz Casino - Withdrawal pending due to unnecessary verification delay
£10,250
Unresolved
Duelz Casino - Withdrawal pending due to unnecessary verification delay
Hi, I have made the request for withdrawal and provided my provisional DL and council tax letter however they still asking for alternative photo ID ...
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Resolved
Duelz Casino - Verification and withdrawal with little contact, won £9,900
£10,000
Resolved
Duelz Casino - Verification and withdrawal with little contact, won £9,900
I am very stressed with this website I deposited £750 and was using the site my verification has been waiting for approval for some time and during ...
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Unresolved
Duelz Casino - Issues verifying for a second time and delayed withdrawal
£140
Unresolved
Duelz Casino - Issues verifying for a second time and delayed withdrawal
Hi, I signed up to Duelz several weeks ago, I was able to deposit and my account showed as electronically verified, however after making a withdrawal ...
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