At 23 september I got a technical error wile playing jack and the beanstalk during my game with a 2 euro turn i got 4 extented wilds in the combination at my sreecn it would be almost 16000 euro... with still freespins to go.
But suddenly the game was not availeble. 3 times when i logged back in i still got had the wilds on my srceen but the game trows me out again and told me game not availble. after the 13 time i logged back in the 4 extenden was gone and i just had 3 extended wilds with a end result of 1400 or so.. That night i couldnt sleep and did not know what to do because i know most times its a waist of time. But next day i called them and it looked like they were willing to help and told me they would send it to netent this tooks 2 weeks with a and result of saing there wasnt any problem and i just had 3 extented wilds. Although they were very helpfull and friendly. They also gave me a 25 euro bonus for the long time it took.. Not very much consider the deposits i make there
But i cant understand why this happend. After playing for ten years at other casinos as well
I know very well when there is a isseu the game saves when there is a software problem and not that there wilds dissapeare. In the last email the lady sends me a little file with the total of that round. Now my question is is this legal and allowed to happen? And is it possible wile your computer is up to date to have a diffrent screen thant the turnout wile loged out. This is bothering me for a month and dont know where to turn to with this issue. Sorry for my english im dutch. Please help me out with this problem. I aslo have the emails from them 2 weeks wile they claimed that they investigated it.