I've played a lot at Betsson because it's famous for being a company with tradition in the casino business, I deposited a lot but never tried to withdraw. I migrated to CasinoEuro, which belongs to the Betsson group, trusting in this house tradition. I had gained and decided to withdraw 5000 BRL via PIX (this method is attractive for us Brazilians because it is done quickly, without fees and accepted by any bank) which was the way I made all my deposits in the two gambling casinos, the nightmare. I entered the withdrawal part via PIX and everything was fine, my CPF which is my PIX key, there was only one field to fill in which was the value of the withdrawal amount, I did everything right. I was informed that they were having problems with payments via PIX, so far so good, I was told to try again. After numerous attempts, they removed the withdrawal part via PIX from my account and included the bank transfer, they told me to try via bank transfer, but in the "name of the bank" part, which does not allow filling, there was not mine, making it impossible to withdraw via bank transfer, there are even several numbers there that aren't even a bank, I informed everything. After many e-mails I sent of deposit receipts, print screens, etc., they informed me that they had fixed the PIX (they informed me that they had fixed it several times, the last time it would be enough for me to make the minimum deposit for the PIX that I would be able to withdraw, honestly faith I did what was asked. Soon they informed me that I filled out the PIX request wrong, and it has no place to fill it in on the website, anyone who says they are able to pay by this method certainly knows that payment via PIX only needs the PIX key that was correctly there (< key removed >), putting this number in the PIX automatically directs it to my account. In short, there were a lot of e-mails explaining and they always going back one step from what had been talked about. This withdrawal is still lower than so much so that I deposited there, the deposits always went to their account without problems. I am very disappointed with the Betsson group, be careful. I want to get my money.
*I'm sorry for my English, I used google translate.
