I had earlier reached you in this regard that I have been experiencing issues with Casinoeuro.com.
I have a sum of money stuck on this site (namely €1688.05) and it seems impossible to cope with KYCs and the obstacles they make out on the spot and finally cash the funds out.
I used my Monese GBP card to make a deposit in euros as the site allowed me to and now I can't withdraw using the same method as they require the details my bank does not provide for the GBP accounts (they need IBAN and BIC and I only have a sort code and account number). I have provided them with my bank statement showing the bank details and the transaction (deposit).
After that I tried to withdraw to my Monese EUR account using its IBAN details but failed to do so as there was no Belgium in the list of countries at withdrawal page (my bank is Belgian).
The next step was a try to deposit via Skrill, wager the deposit, and withdraw back. However, they only allowed to cash out €20 using this method and use the GBP card I deposited with for the rest (as I have stated above, it's is impossible).
Then they added Belgium to my casino account withdrawal page and I tried to withdraw to my Monese EUR bank account again but the withdrawal was declined and they requested the statement showing the deposit from this bank account (which is impossible as the deposit was made with my GBP card and I had sent my GBP bank statement showing this transaction).
I have reached their live support for loads of times explaining my situation and asking to allow to withdraw all funds to Skrill but they just redirected me to email, didn't text me back, and pretended not to receive my emails with the proofs.
In general, it looks like Casinoeuro.com are not going to pay back the money to their customer who had trusted them, deposited on their site and won. Therefore, I would like to draw your attention to this casino and I really hope for your support.
I am also attaching the screenshots you had requested before to this email in respect of this matter.
Thank you in advance!
Nicola <personal data removed>