Delay in processing my withdraw
i have been trying to withdraw my winnings for about 1 month.. part of the problem was mine with some missing documents. but I have already submitted all the required documents they requested. they tell you it takes between 2 to 5 days to process withdraws. it has been about 5 days since I submitted the missing documents and even called customer service and they escalated my info to be processed now they are saying it will be another 4 to 5 days to be processed after being escalated so that makes it 8 to 9 days before they even process my withdraw. but yet they keep saying they process withdraws within 5 days. so I'm trying to wait for an additional 5 days before they come up other excuses in the delay. the customer service couldn't even answer why there was a delay.