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Delay in processing my withdraw


i have been trying to withdraw my winnings for about 1 month.. part of the problem was mine with some missing documents. but I have already submitted all the required documents they requested. they tell you it takes between 2 to 5 days to process withdraws. it has been about 5 days since I submitted the missing documents and even called customer service and they escalated my info to be processed now they are saying it will be another 4 to 5 days to be processed after being escalated so that makes it 8 to 9 days before they even process my withdraw. but yet they keep saying they process withdraws within 5 days. so I'm trying to wait for an additional 5 days before they come up other excuses in the delay. the customer service couldn't even answer why there was a delay.
Disputed Casino Slots of Vegas Casino
Amount $2000

Discussion

User name

Dear @greg.ingram.526,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Greg--

I've just checked the tracking for this payment and I see it was delivered to you, last week on the 18th. ;-)

At this point there are no further withdrawals to be approved or paid.

I wish you all the best,

Tawni
User name

Dear Slots of Vegas Casino,

Please let us know if there's some update regarding this case.

User name
Hi Greg--

I'm very sorry for my slow reply to your complaint.

You'll be pleased to know that your payment has already been sent off to our processor: 04/16 Paid $2000 for transaction #71793402. I would expect to have tracking for this towards the end of this week.

As soon as I have your tracking, I'll be back with an update.

All the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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