Stalling payment, using absurd tactics
After depositing using Bitcoin and playing through my required play-through I requested a withdrawal of $600 on Feb. 18th 2017. I logged into my account 3 days later to notice my withdrawal was still at the "Requested" stage. I had already sent in all of my required documents in November of 2016 and again in early February of 2017 to make sure my withdrawal wouldn't be delayed. I had several conversations with chat support to resolve the slow payment with different delay tactics each conversation. The most ridiculous tactic was from a support chat operator named "Ellie" she stated that all of my documents weren't received because I used a Gmail account to send them. So, I sent them using a hotmail account and waited 3 days before contacting support, again just to find out that my documents haven't been approved and the 7-10 business days refers to AFTER document approval.
I communicated with "Marc A" who asked me to send my documents in and he would review them within an hour and get back to me. I sent them in and I didn't get the response he said he'd give. I chatted with again and he assured me that he has been pushing my withdrawal request through and that I was not getting the run around. He even requested a "Managers withdrawal" which deducted $50 from my $600 withdrawal. I assume the $50 deduction is for the convenience of a "managers withdrawal"? I am not sure, he never stated what the $50 deduction was for. Which leads me to believe that it's all just a stall tactic. How can he request and approve my withdrawal if my documents were never received?
I requested a withdrawal of $600 that was reduced to $550 that I am still waiting for.
Date Transaction Amount
03/04/2017 08:43 AM Manager Withdrawal Approved! -$50.00
03/04/2017 08:43 AM Manager Withdrawal Requested -$50.00
03/04/2017 08:42 AM Overnight Express Withdrawal Requested -$550.00
03/04/2017 08:39 AM DF-BankWire Withdrawal Declined $600.00
02/26/2017 11:44 PM Redeem Comp Points Deposit Approved! $12.50
02/26/2017 11:44 PM Redeem Comp Points Deposit Requested $12.50
02/24/2017 06:30 PM Coupon 'BIG65' redeemed $65.00
02/24/2017 06:30 PM Coupon 'BIG65' requested
02/18/2017 09:17 AM DF-BankWire Withdrawal Requested -$600.00
02/17/2017 03:57 PM DF-BitCoins Deposit Approved! $30.00
I communicated with "Marc A" who asked me to send my documents in and he would review them within an hour and get back to me. I sent them in and I didn't get the response he said he'd give. I chatted with again and he assured me that he has been pushing my withdrawal request through and that I was not getting the run around. He even requested a "Managers withdrawal" which deducted $50 from my $600 withdrawal. I assume the $50 deduction is for the convenience of a "managers withdrawal"? I am not sure, he never stated what the $50 deduction was for. Which leads me to believe that it's all just a stall tactic. How can he request and approve my withdrawal if my documents were never received?
I requested a withdrawal of $600 that was reduced to $550 that I am still waiting for.
Date Transaction Amount
03/04/2017 08:43 AM Manager Withdrawal Approved! -$50.00
03/04/2017 08:43 AM Manager Withdrawal Requested -$50.00
03/04/2017 08:42 AM Overnight Express Withdrawal Requested -$550.00
03/04/2017 08:39 AM DF-BankWire Withdrawal Declined $600.00
02/26/2017 11:44 PM Redeem Comp Points Deposit Approved! $12.50
02/26/2017 11:44 PM Redeem Comp Points Deposit Requested $12.50
02/24/2017 06:30 PM Coupon 'BIG65' redeemed $65.00
02/24/2017 06:30 PM Coupon 'BIG65' requested
02/18/2017 09:17 AM DF-BankWire Withdrawal Requested -$600.00
02/17/2017 03:57 PM DF-BitCoins Deposit Approved! $30.00
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.