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Stalling payment, using absurd tactics


After depositing using Bitcoin and playing through my required play-through I requested a withdrawal of $600 on Feb. 18th 2017. I logged into my account 3 days later to notice my withdrawal was still at the "Requested" stage. I had already sent in all of my required documents in November of 2016 and again in early February of 2017 to make sure my withdrawal wouldn't be delayed. I had several conversations with chat support to resolve the slow payment with different delay tactics each conversation. The most ridiculous tactic was from a support chat operator named "Ellie" she stated that all of my documents weren't received because I used a Gmail account to send them. So, I sent them using a hotmail account and waited 3 days before contacting support, again just to find out that my documents haven't been approved and the 7-10 business days refers to AFTER document approval.

I communicated with "Marc A" who asked me to send my documents in and he would review them within an hour and get back to me. I sent them in and I didn't get the response he said he'd give. I chatted with again and he assured me that he has been pushing my withdrawal request through and that I was not getting the run around. He even requested a "Managers withdrawal" which deducted $50 from my $600 withdrawal. I assume the $50 deduction is for the convenience of a "managers withdrawal"? I am not sure, he never stated what the $50 deduction was for. Which leads me to believe that it's all just a stall tactic. How can he request and approve my withdrawal if my documents were never received?

I requested a withdrawal of $600 that was reduced to $550 that I am still waiting for.

Date Transaction Amount
03/04/2017 08:43 AM Manager Withdrawal Approved! -$50.00
03/04/2017 08:43 AM Manager Withdrawal Requested -$50.00
03/04/2017 08:42 AM Overnight Express Withdrawal Requested -$550.00
03/04/2017 08:39 AM DF-BankWire Withdrawal Declined $600.00
02/26/2017 11:44 PM Redeem Comp Points Deposit Approved! $12.50
02/26/2017 11:44 PM Redeem Comp Points Deposit Requested $12.50
02/24/2017 06:30 PM Coupon 'BIG65' redeemed $65.00
02/24/2017 06:30 PM Coupon 'BIG65' requested
02/18/2017 09:17 AM DF-BankWire Withdrawal Requested -$600.00
02/17/2017 03:57 PM DF-BitCoins Deposit Approved! $30.00
Disputed Casino Raging Bull Casino
Amount $600

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
I received payment today! After waiting 44 business days. Thanks for the help. This case is closed. I hope everyone else gets paid also, good luck!
User name
This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
User name loyalty-level-2
I communicated with chat support on 3/21/17 for an update about my withdrawal and "Tyler Houston" said he'd escalate my withdrawal (which I've heard 3 other times), so on 3/24/17 I communicated with chat support again for an update about my withdrawal and "Daniel Novak" stated that my withdrawal would be approved within an hour and that I would receive an email with verification (didn't receive email). "Daniel Novak" also stated that AFTER approval my withdrawal should take 7-14 business days. So, with much doubt, I will continue to wait to receive my payment and continue to play this stall waiting game.
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Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
25h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500