Complaint #76 Raging Bull Casino

Stalling payment, using absurd tactics

By Rodolfo R M.

9 years ago

Message on forum

After depositing using Bitcoin and playing through my required play-through I requested a withdrawal of $600 on Feb. 18th 2017. I logged into my account 3 days later to notice my withdrawal was still at the "Requested" stage. I had already sent in all of my required documents in November of 2016 and again in early February of 2017 to make sure my withdrawal wouldn't be delayed. I had several conversations with chat support to resolve the slow payment with different delay tactics each conversation. The most ridiculous tactic was from a support chat operator named "Ellie" she stated that all of my documents weren't received because I used a Gmail account to send them. So, I sent them using a hotmail account and waited 3 days before contacting support, again just to find out that my documents haven't been approved and the 7-10 business days refers to AFTER document approval.

I communicated with "Marc A" who asked me to send my documents in and he would review them within an hour and get back to me. I sent them in and I didn't get the response he said he'd give. I chatted with again and he assured me that he has been pushing my withdrawal request through and that I was not getting the run around. He even requested a "Managers withdrawal" which deducted $50 from my $600 withdrawal. I assume the $50 deduction is for the convenience of a "managers withdrawal"? I am not sure, he never stated what the $50 deduction was for. Which leads me to believe that it's all just a stall tactic. How can he request and approve my withdrawal if my documents were never received?

I requested a withdrawal of $600 that was reduced to $550 that I am still waiting for.

Date Transaction Amount
03/04/2017 08:43 AM Manager Withdrawal Approved! -$50.00
03/04/2017 08:43 AM Manager Withdrawal Requested -$50.00
03/04/2017 08:42 AM Overnight Express Withdrawal Requested -$550.00
03/04/2017 08:39 AM DF-BankWire Withdrawal Declined $600.00
02/26/2017 11:44 PM Redeem Comp Points Deposit Approved! $12.50
02/26/2017 11:44 PM Redeem Comp Points Deposit Requested $12.50
02/24/2017 06:30 PM Coupon 'BIG65' redeemed $65.00
02/24/2017 06:30 PM Coupon 'BIG65' requested
02/18/2017 09:17 AM DF-BankWire Withdrawal Requested -$600.00
02/17/2017 03:57 PM DF-BitCoins Deposit Approved! $30.00

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $600

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

RMart210

• Wisconsin • 2 reviews

9 years ago

I received payment today! After waiting 44 business days. Thanks for the help. This case is closed. I hope everyone else gets paid also, good luck!

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

RMart210

• Wisconsin • 2 reviews

9 years ago

I communicated with chat support on 3/21/17 for an update about my withdrawal and "Tyler Houston" said he'd escalate my withdrawal (which I've heard 3 other times), so on 3/24/17 I communicated with chat support again for an update about my withdrawal and "Daniel Novak" stated that my withdrawal would be approved within an hour and that I would receive an email with verification (didn't receive email). "Daniel Novak" also stated that AFTER approval my withdrawal should take 7-14 business days. So, with much doubt, I will continue to wait to receive my payment and continue to play this stall waiting game.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

81h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

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Delayed payment at Raging Bull

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Resolved

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Resolved

$700