9 years ago
Hello!
I won $200. Casino rules state that my withdrawal order should be processed within 10 days. However, after a month since my initial order, I did not receive an approval for a withdrawal. All documents have been sent.
As I see, the casino is not in a hurry to pay. Over a month for a withdrawal is not a normal thing. Other casinos take their reputation seriously and provide reliable services to their customers.
Transaction details:
02/19/2017 06:35 AM Bitcoin Withdrawal Requested -$200.00.
I would be grateful if you helped me with this problem.
I won $200. Casino rules state that my withdrawal order should be processed within 10 days. However, after a month since my initial order, I did not receive an approval for a withdrawal. All documents have been sent.
As I see, the casino is not in a hurry to pay. Over a month for a withdrawal is not a normal thing. Other casinos take their reputation seriously and provide reliable services to their customers.
Transaction details:
02/19/2017 06:35 AM Bitcoin Withdrawal Requested -$200.00.
I would be grateful if you helped me with this problem.
Slots of Vegas Casino
9 years ago
• Representative
Hi AskGamblers--
We received the documents for Chipspogg and we made the payment to him, yesterday. ;-)
Thanks,
Tawni
We received the documents for Chipspogg and we made the payment to him, yesterday. ;-)
Thanks,
Tawni
AskGamblers
9 years ago
• Support Team
Dear @Chipspogg,
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Slots of Vegas Casino
9 years ago
• Representative
Hi Chipspogg--
I'm sorry for the delay with this.
I've reviewed your account and I do see that there's an issue with your documents. From what I understand, an email from our Documents Team was already sent off to you regarding this. Once this is sorted, we can issue your withdrawal, straight away.
All the best,
Tawni
I'm sorry for the delay with this.
I've reviewed your account and I do see that there's an issue with your documents. From what I understand, an email from our Documents Team was already sent off to you regarding this. Once this is sorted, we can issue your withdrawal, straight away.
All the best,
Tawni
Slots of Vegas Casino Complaint Stats
Resolved
583 / 604
Avg. Amount
$3,112
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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