Ag Awards

Slots of Vegas Casino - Delayed payment over 3 weeks

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 4500
Posted on January 15, 2017

First of all, I like this casino. However, getting paid is very stressful and hard from this casino.
When I submit the withdraw request on 12/27/2016 and nothing is happening until now, there is problem with this casino.
Yes, it has happened to me couple of times but then I when I file complaints to usually they are more attentive.

This particular time, I requested amount of 4500.00 and I haven't got any response from this casino as of today, January 12, 2017.
I spent the money on my credit card deposit, I want to put it back to account before it gets financed charge for late payment.
Please, could you please pay me on time and tell me I will be receiving it soon so I don't have anxiety issue with your casino?

And again, customer service transfers me to VIP department and they keep saying it takes 2-3 business day to process the approval, then submit it to accounting to get my check in 2week. Which is totally fine, but they haven't even check on my pending request for withdrawal for weeks! and they are telling me they don't know when it will get approved!!!!

I really want to get money. Please, address this issue Tawny.


Posted on January 19, 2017

Hi Luarel--

I'm so very sorry for all this. Of course, I'll do my best to get this sorted out for you as quickly as possible.

I'm not in the office until morning, but as soon as I get in, I'll be looking into this and I'll come back to update this thread.

All the best,


Posted on January 20, 2017

I will wait until monday to see what happens.


Posted on January 24, 2017

Dear Slots of Vegas Casino,

Please let us know if there's some update regarding this case.

Posted on January 26, 2017

I still haven't received any response from this casino.
Tawny said he will be touch base with me when he gets on his desk on Monday, never happened.
I hope he will not say be patient and the process will take another 2-3 days and then turn that dates into weeks.

Please address the issue asap. It is a request, not asking.

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