Complaint #199 Slots of Vegas Casino

Delayed payment of $6,725

By Jamie H.

9 years ago

Couple days after I requested withdrawals. I asked an agent and found out that the email address I used to send the required documents was wrong so I sent in the docs again to the email address that agent provided me on Nov 14, 2016. Next day Nov 15, three of withdrawal requests were approved minus the bonus amount which equals to $6,725.

After 10 days, I contacted an agent through live chat for an update and they told me that I need to send in required documents for approval. When I told them I already did, they checked again. They could find that they received my docs but were not updated in the system and asked me to come back to confirm if the docs are updated in the system next day on business hours.

Next day, they said because the requests were already approved on Nov. 15 it means that they received the documents and that I'll be receiving a confirmation email when they send the check in a mail. But once again, when I asked them to confirm on updated docs, they asked me to send in the docs again because they never received it.

I just want a confirmation of its approval and possibly a date for its arrival.

Please help.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $6825

Discussion

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Slots of Vegas management will soon jump in with an update on this complaint.

sweetyjamm

• Hawaii

9 years ago

First of all, I would like to make a correction on the total amount $6,725. Three approved payments were $2500, $2500, $2000 which adds up to $7000 and reversed bonus amount was $175. Minus the bonus amount from the total is $6,825, not $6,725. Sorry for the confusion :(

Update: Attached .jpg file is the screenshot of my bank statement. I received an amount of $4,305 via wire transfer. I guess they sent two out of three approved checks.

Dear. Elena or Tawni, if you can read this.
When am I going to receive the last approved payment? I understand if there were a limit to how much you can send per transfer. I just want to make sure. Please let me know.

Thanks to both AskGamblers and Slots of Vegas and hope you guys have a wonderful weekend. Happy New Year! :)

AskGamblers

• Support Team

9 years ago

Please let us know if there's any update regarding this case. Thank you.

Slots of Vegas Casino

• Representative

9 years ago

Hi Jamie--

I'm sorry for the difficulties you've experienced with this.

Unfortunately, I'm not back into the office until tomorrow. Once I return to work, I'll review your account and I'll come back with information for you.

All the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 588 / 608

Avg. Amount $3,088

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Payout problems

On August 10th, I requested a $ 2,500 Bitcoin payout.

It was approved on August 20th to my Coinbase wallet, which I’ve used for all my payouts through them.

I reached out Monday and was told it was only the 7th day; give them 10. I said ok.

I reached out today, and they told me that I needed to provide an alternate address because they don’t use this one. Which makes no sense because I had a coin draw sent from them to that wallet on the 13th. Not to mention, nobody ever reached out to tell me there was an issue.

This is ridiculous to have to fight for a month to get my money when they get theirs right away!

Hope you can help!

Thanks so much!

74h left

$2,500

Approved Bitcoin withdrawal remains unpaid

Use $2,268 as the disputed amount. That is the approved, overdue payment with the strongest claim.

I respectfully submit this complaint regarding an approved $2,268 Bitcoin withdrawal that Slots of Vegas has not processed or paid within its published timeframe.

Chronology

On August 5, 2026, Slots of Vegas reviewed my Bitcoin withdrawal request. On August 11, 2026, the casino approved a withdrawal in the amount of $2,268. As of August 29, the withdrawal remains at “Approved” status and has not advanced to “Processing” or “Paid.” I have not received the funds or a Bitcoin transaction ID.

Slots of Vegas states in Section 5.8 of its published Terms and Conditions that payment will be made within 7–10 business days after approval. More than 10 business days have elapsed since the $2,268 withdrawal was approved. Accordingly, this approved withdrawal is overdue under the casino’s own published payment commitment.

Attempts to resolve the matter

I have contacted customer service repeatedly. The representatives have stated that the casino is experiencing a high volume of withdrawals and have repeatedly assured me that my withdrawal was “escalated” or “expedited.”

Despite those assurances:

* The approved $2,268 withdrawal has not advanced to processing.
* I have not been given a firm release date.
* No representative has identified a verification, account, or Bitcoin wallet issue.
* I have not been asked to provide any additional documentation.
* I have not received a substantive explanation for the delay.

I have successfully received withdrawals from Slots of Vegas in the past. Historically, once my withdrawals were approved, they advanced to processing within a few hours. This is the first time an approved withdrawal has remained unpaid beyond the casino’s published 7–10 business day timeframe.

Additional pending withdrawals

I also have two separate Bitcoin withdrawal requests that were reviewed on August 12, 2026:

* $2,500, which remains at “Requested” status
* $1,202, which remains at “Requested” status

These two withdrawals are still pending and have not yet been approved. Together, they total $3,702. Including the overdue approved withdrawal, the total amount currently outstanding is $5,970.

I recognize that Section 5.10 of the casino’s terms permits multiple withdrawals to be processed sequentially and may reset the timeframe for subsequent withdrawals. For that reason, the formal disputed amount in this complaint is limited to the $2,268 withdrawal approved on August 11, 2026, because that withdrawal has already been approved and has exceeded the casino’s published 7–10 business day payment period.

The two additional withdrawals are not being presented as overdue payments under Section 5.8 because they remain at “Requested” status and have not yet been approved. However, they are relevant to the overall situation and should not be confused with the approved withdrawal. The sequential-processing provision may affect the timing of those later withdrawals, but it does not explain why the already-approved $2,268 payment remains unpaid beyond the casino’s stated payment commitment.

Requested resolution

I respectfully request that Slots of Vegas:

1. Immediately process and pay the approved $2,268 Bitcoin withdrawal.
2. Provide the payment date and Bitcoin transaction ID when the payment is issued.
3. Confirm in writing whether any hold, verification requirement, or other issue is preventing payment.
4. Confirm whether any further action or documentation is required from me.
5. Provide the anticipated approval and payment sequence for the remaining $3,702 in pending withdrawals, while clearly distinguishing their status from the overdue approved withdrawal.

I have cooperated with the casino, remained patient, and made repeated good-faith efforts to resolve this directly. I am not requesting preferential treatment or anything beyond the withdrawal already approved and the funds reflected in my account.

I respectfully request AskGamblers’ assistance in obtaining payment of the overdue $2,268 withdrawal in accordance with Slots of Vegas’s published 7–10 business day payment commitment, together with a clear written schedule for the remaining $3,702 in pending withdrawals.

39h left

$5,970

Withdraw Refusal No Other Options

I am submitting this complaint regarding my ongoing difficulty withdrawing funds from Slots of Vegas (Slotsofvegas.com).

As of August 4, 2026, I have been attempting to withdraw my available balance of $2,423. Despite numerous attempts to resolve this matter through the casino’s customer service department, I have been unable to access my funds.

I have communicated with multiple customer service representatives regarding this issue. While the representatives have generally been polite and appeared willing to assist, the responses I received were often generic and appeared to consist primarily of copy-and-pasted responses that did not adequately address my specific situation.

As part of the withdrawal process, I completed the required verification of my identity and account. I was subsequently required to verify the debit card that I had used to make a deposit, which I also completed.

After completing these verification requirements, I attempted to withdraw my funds using Bitcoin. I expected this to be an available withdrawal option, particularly because cryptocurrency was presented as an available method for withdrawing funds. However, my withdrawal request was refused because the casino stated that my winnings originated from a deposit made using a debit card.

I was then instructed to withdraw my funds through an international wire transfer.

This presents a problem because my bank does not accept international wire transfers. I explained this situation to customer service and asked for an alternative method that would allow me to receive my funds. I was told that I should use another bank account. However, I only have one bank account, and opening or obtaining another account does not necessarily resolve the underlying issue if the withdrawal must still be processed as an international wire transfer.

The only other solution that has been presented to me is to transfer my $2,423 balance to a player’s card and use those funds at one of the casino’s partner casinos.

I do not consider this an acceptable resolution. I earned these funds through Slots of Vegas, and I am requesting the ability to withdraw my balance rather than being required to transfer the money to another casino and gamble it there. Additionally, I have concerns about whether a partner casino would ultimately honor a withdrawal request to my bank, particularly given the difficulties I have already experienced attempting to withdraw these funds.

At this point, I feel that I have exhausted the reasonable options available to me through customer service. I have completed the identity and payment-method verification requested by the casino, and I have repeatedly attempted to cooperate with their withdrawal requirements. I am simply asking for a reasonable and legitimate method to receive the $2,423 balance that is currently showing as available for withdrawal.

I respectfully request that this matter be investigated and that Slots of Vegas be required to provide a reasonable method for me to withdraw my funds without requiring me to deposit the money into another casino or continue gambling in order to access it.

Resolved

Receiving funds

Complaint Against Slots of Vegas – $1,600 Withdrawal Delayed

I am filing this complaint regarding a $1,600 withdrawal from Slots of Vegas that I have still not received.

I requested my $1,600 withdrawal on August 4, 2026. I was told that I would receive my funds within 7–10 days. However, I have not received my money.

Before making the withdrawal, I had already experienced problems with the casino’s verification process. I was asked for verification information and documents, and I cooperated with their requests. I was subsequently told that the verification issue was resolved and that there were no additional holds preventing my withdrawal.

Despite this, my withdrawal has still not been paid.

The issue is particularly frustrating because I was given a specific timeframe for receiving my money, and I relied on that information. I have done everything requested of me, yet I continue to wait for funds that I am owed.

I am asking Slots of Vegas to provide a clear explanation for the delay and to immediately process my $1,600 withdrawal.

I would also like the casino to confirm in writing:

Whether my withdrawal has been approved.
Whether there are currently any holds or verification issues on my account.
If the withdrawal has been approved, when the payment was actually sent.
If it has not been approved, the exact reason it remains pending.
Whether any additional documentation is required from me.
I am not asking for anything beyond the withdrawal that I already requested. I have cooperated with the casino’s verification requirements and have been patient throughout this process.

I would appreciate AskGamblers’ assistance in getting this matter resolved and getting my $1,600 withdrawal paid without further unnecessary delays.

Resolved

$1,600

Slots of Vegas will not pay me

Spent thousands of dollars on this casino. Only requested a withdrawal 1 time. Been waiting over a month to receive payment. Was approved 08/05 and it’s been delayed to 08/19. Still no payment and they are said 24-48 hours or check back in later. I’m a gold VIP member and still can’t get answers!!! I’m still waiting on a $2300 withdrawal.

Resolved

$2,300

Slots of Vegas withdraw

First I put in a request for 700$ which I had won legitimately and submitted all my verification documents and they were approved. Then they told me I was unable to withdraw 700$ and they would make a accepting withdraw for 500$. So I resubmitted the request for 500$ and its been 12 days with no word from them. Contacted their support which said it could take 7-10 days to approve then another 7-10 to pay depending who their payout was from.

Resolved

$500

Slots of Vegas keeps denying all ways of withdrawal request multiple times always for different reasons

Hello, I have won a large amount of over $6000 dollars. My withdrawal request continuously being denied. Always for a different reason than last time I talked to customer support. This has been going on for over a month almost now. First withdrawal request I did was for bitcoin, customer service representative was telling me everything I needed to do in order to do this withdrawal. I completed all step, received case numbers and went back to live chat and provided case numbers they told me multiple times I provided all information needed and the were escalating it to the correct department. Waited and received denial. Went back and asked live support was it was denied. They said because my last deposit wasn’t a bitcoin deposit so I couldn’t do a withdrawal that way. They did not say this when I first talked to them. Asked another agent they gave me a different reason why. Yes all agents I spoke with said they received all the information needed for this withdrawal but still always had a different reasoning. So then I tried the withdrawal with a wire transfer. First request I did I entered all my information, sent documents of both 2 items they requested. Electric bill and bank statement from may-June which was the newest I had on my banking account with < > Bank.received the case number from the email response back. When back on to chat with live agent they said everything with both documents were good and they were escalating my case again. Saw it was denied again and asked live agent why. This time they told me that the last agent did escalate my case so the correct department did receive or review my documents that were requested so they couldn’t verify me. But rest assured I was told they now escalated it now and all the documents were still good for my withdrawal just needed to wait for it to get approved within the next 2 weeks. Ok so I waited logged back about 2 weeks ago now and saw it was denied again. So I asked a live agent once again why. This time they told me that my document for my bank statement wasn’t the newest and needed a newer version. So I actually received the newest version on July 13th for period June- July 13th. Sent that document in another email received another case number and asked live agent once again to check if I needed anything else now and they said everything needed it good. So they escalated my case again to a department they said. Saw that wire transfer was denied once again and chatted with live agent yesterday. Asked why it was denied. They said they the 3rd party payer couldn’t validate my bank account because they can’t accept <> checking account for wire transfers. Which is not correct because they specifically told me at the beginning of all this that <> was a good bank that they deal with. I asked my bank also and verified they can accept wire transfers for my account and that most likely I was being scammed from not receiving my wire transfer due to a false statement from the issuer or also known as “stalling loop” The agent I chatted with yesterday then told me I had to open another bank account with either <> banks .i would have to have a positive balance of 20 or more for at least a month and then I could start the process all over again when I got my first statement with my new account. The agent then came back and said that I actually had to have a balance of 30 dollars now. Even though before about a month ago they accepted <> bank and all my information was apparently good to go, so how does it happen now that they don’t accept <> bank? There is always a different reason for everything as a excuse given from multiple live agents over this whole process now. All I want to do is get my full withdrawal that I am Eligible for in the amount of 6505.65 it is all withdrawal able as I already checked that multiple times because they did take away my bonus money I believe they called it off the top of my winnings after my first attempt to withdrawal. Please help me get my withdrawal as I’m eligible and entitled as I played with my money and won. I do have attachments I will upload from the different chats over the month and also email responses from a live agent not from a automatic reply.

Resolved

$6,506

Delayed payments again and violation of terms

I have 8 withdrawals that were submitted on 05/26/26 that total $19,325.00 and have not been paid.

The terms and conditions state that all withdrawals will be approved or denied within 7 business days.

These platforms continue to discriminate against me and violate their own terms and conditions.

See the attached PDF documenting the outstanding withdrawals.

49h left

$19,325

Disappearing money

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

Resolved

$3,500

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

Resolved

$2,500