I haven't got payment since I request withdraw may 8th 2016, it was originally 2500, then deductions and service fee happen so it came out to be 1500. anyways, the real problem is not getting paid for such a long time. contacted VIP hosts and service representatives several times, all they say is they have been approved or the payment has been escalated, but nothing happens or contacts after that. when I call or email them about payment, they come with excuses that it will be paid but cant say when. After I waited 2 month, I finally decide to put a claim and we will see how they handle it. but beware, do not play at this casino.