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Flamantis Casino - Verification process takes forever

UNRESOLVED
AndriSK21 Ukraine
Posted on June 23, 2017.

I made a request to withdraw money from the Flamantis on June 4, 2017, there was no money, they said in the chat - wait, on June 13, 2017, they sent email in which I was asked to send documents for account verification (text of the request, my documents, as well as confirmation of receipt of documents, are attached).
Already passed 10 days, the account is not verified still, they answer my questions in the chat - waiting (the screenshot of the chat is attached).
Kindly ask your help in speeding up the process of verification of account and payment of money.

AskGamblers
Posted on June 23, 2017.

Dear @AndriSK21,
Keep in mind that all your attachments have been removed due to the fact they these were containing sensitive personal information. Please make sure to follow strictly AGCCS Guidelines /http:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines/ from now on. 
Thanks for cooperating the AskGamblers Complaints Team. 

AskGamblers
Posted on June 27, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on July 3, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Flamantis Casino complaints

  • 5 of 8 resolved
  • 2 days avg response
  • 3 days avg complaint life
  • 923 USD avg amount

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