For years have been going to physical casinos, but tired of the travel. I decided to try online casinos. I did not know where to go, but during my websearch I discovered Coolcat Casino among many other online casinos. I ended up making CoolCat my home, because I own 4 cats, and I happened to like the looks and style of their website. The functionality of the Coolcat Casino website is great, and I enjoyed playing very much at this casino. I won $4,884 On 08/07/16, I placed two separate check withdrawals ($2,500 and $2,382) to receive my winnings. On 08/12/16, both of my check withdrawals were declined, and my winnings returned back to my playable balance. I contacted Coolcat Casino live chat, to get a explanation, and instead was encouraged to play my winnings. Which concerns me. I have no problem spending money and playing at all, however when I win, I would like to get paid. I have gotten a bit discouraged right now and wish it were not that way, and I’m certainly not the complaining type, and upset about having to file this complaint. Since posting this complaint, I have placed two bank wire withdrawals for my winnings. I hope this was just some small misunderstanding, as I would like to receive my winnings, and continue playing at Coolcat Casino.
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