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Drift Casino - Deposit declined a week after it's been successfully processed and received

RESOLVED
Complaint Info
Disputed casino Drift Casino
Reason Declined payment
Amount € 450
Posted on February 5, 2018

i found a new casino drift casino online....i made an account...deposit 50 euro...with 100%bonus...so i started playing and when my bonus was compleet i won 450 euro....i send in my documents and got an email that they were accepted...but i coulnt withdraw because iam from the netherlands...a week after i payed the 50 euro i got an email that the deposit was rejected...see attatchments...i play a lot of casinos and when you fill in the account thers an option country and when it doesnt say netherlands it cant be played...but that wasnt the case with drift casino...can you help me ? greatings ciske bax netherlands

Posted on February 6, 2018

Good afternoon, Boogschutter! I am an official representative of the Drift Сasino. I understand your displeasure, but this misunderstanding was due to the fact that you did not notice the paragraph 36 of the rules, where the list of prohibited countries, including the Netherlands.
While you registering, you agreed the TERMs and automatically confirmed reading them.
Best regards, Drift Casino.

AskGamblers
Posted on February 10, 2018

AskGamblers Complaints Team is awaiting Drift Casino team to provide the required information.

Posted on February 14, 2018

Good afternoon, Boogschutter!

I explained everything to the head and we understand that it is our fault.

We will update the rules accordingly.

We apologize in all sincerity and want to offer you compensation.

Please, write your mail in a personal message.

Best regards, Drift Casino.

AskGamblers
Posted on February 14, 2018

Dear @boogschutter,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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