Complaint #1 Crystal Casino Club

Withdrawal?!

By toshie655

12 years ago

Message on forum

taking ages to process my withdrawal.

Disputed Casino Crystal Casino Club

Reason Delayed payment

Discussion

toshie655

12 years ago

They wont process my winnings $1344 no replies to emails and dont even respond on live chat now

AskGamblers

• Support Team

12 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Crystal Casino Club Complaint Stats

Resolved 0 / 6

Avg. Amount N/A

Avg. Complaint Duration 36 days

Avg. Response Time 6 days

Crystal Casino Club Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 36 days, while the average duration across all operators is 8 days.

Crystal Casino Club Complaints

See all complaints for this casino

Did not honour bonus terms

I got a no deposit bonus from this casino last year for £50 and completed the gruelling playthrough of 99x over 5 days as stated by the person on chat. The withdrawal maximum at the time was £150 and despite reaching this figure I was told by the person in their chat room I had to get the winning amount up to £225 because there was an extra £75 fee to withdraw via wire transfer and then make one deposit of £25 (wire was the only payment method they offered at the time) so despite doing this and sending in my documents as requested they claimed in the end that no cash out option was ever given for this bonus. They even changed the playthough terms during this time when I asked through chat, and when I said to them that I was told there is a withdrawal from the bonus, they disagreed. They told me that their was a change of management, which was later also denied when I spoke to them in their chat portal Can this be resolved? Thanks John

Unresolved

Won't pay winnings

On December 2nd, I requested a withdrawal from Crystal Casino club for $324. Well, it has been well over a month and it is still pending. I have gone on live chat several times and asked when they think it might be processed and I keep getting the same answer: Our payout system is broke and needs to be fixed. Really? Another words you don't have the money to pay out the winners. Hey, if you don't have the money to pay out your winners, every consider your in the wrong line of business? I am really getting sick of these top game casinos. Seems like I've had nothing but bad luck with them. Because again, even when you win it seems your really lose. So long story short, I don't expect to get paid and I do beleive I have learned my lesson. No more top game casinos for me.

Unresolved

disgusting withdrawal times and bad customer service

I made a withdrawal 4 months ago it has stil nit been processed and i have had no response with regards to all the emails ive sent them disgusting services.

Unresolved

Will not pay winnings

On 8-4-13 I tried to withdrawal my winnings ..Sent docs everything good ..I ask every week and they keep saying it takes time but you will be payed..Well 4 months later and nothing ..I made the deposit ,they took the money ...I played thru the play thru ...I sent the docs. 4 months later nothing on my 2000 withdrawal except you will get paid it takes time ..We both know 4 months is not normal..

Unresolved

Not willing to pay?!

2months ago I took the bonus from 50 EUR ND and I reached the requirements for withdrawal. I deposited 10 euro subject to the terms and I picked up the 150 euro. I submitted my documents and I informed my bank details (only for bank withdrawals). Someone tell me what happened to these guys?

Unresolved