Ag Awards

Crazy Luck Casino - Took my winnings without paying me

Complaint Info
Disputed casino Crazy Luck Casino
Reason Declined payment
Amount $ 750
Posted on July 22, 2014

I won $751.41on 1/26/2013 I spoked to a rep by the name of "Henrey" henrey always seems to be the one answering all times of the day, something dosn't fit right about that, anyways he has rudely shut me down a few times,I have to always re-logg unto their casino, makeing it difficult to contact them for any support, I never experienced anything like this, I won $20,000 dollars from Golden Tiger casino, when they use to take US Players, recived my money no problems, so where do we go from here?.

Posted on February 10, 2013

Hi im responding to your resent comments I haven't yet resolved. Any complaints. With. Crazy luck Casio I'm still waiting , so please continue to assess me in my complaint. Against. Them.

Posted on February 14, 2013

Dear @tbyrd,

Please let us know if there's an update regarding your ongoing complaint.

Posted on February 19, 2013

Dear @tbyrd,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on February 23, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy