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Crazy Luck Casino is not paying my money

UNRESOLVED
amit5657 United States
posted on October 1, 2012.

My crazy luck casino id is rocky 5657. I made a 125 dollar deposit in this casino. I was able to reach to 555 by playing some games. I requested my first withdraw on Aug 25th. They asked me to fill out a document and it along with my id and scan copy of my credit card.

They never acknowledged my email and whenever i ping they said my documents reach them. After sending them several emails and following up through live chat.. They said my docs reached and my withdraw will be process in 3 days on Sept 12th.

Till now they never responded to that request every time i ping them through live chat they say different reason now. Henry one of their customer support executive will say it will be processed in 2 days. Shane another Support guy will say my request has to be sent to finance department after that it will take 1 week.

Can you please look into this and help me get my money.

I'm not sure how they are managing to maintain with such a pathetic service. I'm also drafting an email to Ministry of Finance Cyprus where they are licensed.

posted on October 5, 2012.

I checked your account. We received all documents. Your withdrawal will be processed with in 4-5 working days.

amit5657 United States
posted on October 5, 2012.

Following is what i see in account history.

205344079553465 555.00 Wire Transfer COMPLETE 9:46:11 AM

1 transactions shown.

I pinged and Shane one of your support person said it takes 1 week to process. I dont mind waiting for a 4-5 days or a week. Problem here i have listening to same reason from August 31st. Lets hope atleast this time it will work. Thanks for the update.

posted on October 9, 2012.

We paid him of $555.00 at 2012-10-05. Please mark this thread resolved.

amit5657 United States
posted on October 9, 2012.

I just got $504. Still $51 is pending.