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Crazy Luck Casino - Confused over losing balance

UNRESOLVED
Complaint Info
Disputed casino Crazy Luck Casino
Reason Declined payment
Amount $ 1290
Abbey44 United Kingdom
Posted on June 26, 2019

I am extremely frustrated.. This casino is not replying.. The live chat doesn't work and the UK number they have is dead!!!! I've been depositing quite often to this site.. After all the wagering requirements have been met and I'm still not able to withdraw. . Hi was wondering if you can help... I wanted to post on forum but I couldn't upload my documents to it. .

I deposited 100 to crazy luck casino. Got 760 % bonus ... Took me nearly a whole day to wager it 😂 after all that I have hit a huge problem. So in the terms it says I can withdraw 1.5 X bonus and deposit which I worked out 1290.00 ... So I have tried to withdraw that amount and it's says I've exceeded the maximum amount.. I am struggling to get my head around it. So I am thinking there is 500 daily limit for withdrawing. Now because of this I will lose everything over and above if I draw 500 . It just makes no sense. So everyone if they win over 500 won't get it because it says if balance is greater after withdrawing you will lose what's left ...

So tell me if I am wrong but the maximum you can ever win within this bonus is 500 ?? Wouldn't it have been simpler if they wrote that you won't be able to win more tram 500 ?

I am hoping it's me being a little slow and I have got this wrong and I will be still able to keep what I won 😂

Thanks so much for taking the time to read..

Abbey44 United Kingdom
Posted on June 26, 2019

Now feeling like they are making it impossible for ne to draw anything so I took the balance down to 500 as apparently that's daily limit!!!! Didn't want to but thought 500 is better than nothing But I have played and wasted all that money and guess what

Just gone to withdraw 500 now it's telling me the amount is too low based on this promotion


So please tell ne over 500 exceeded the amount due to limits

500 under isn't enough for this promotion

How the heck am I able to win anything

Abbey44 United Kingdom
Posted on June 27, 2019

So it seems that it had to be 0.8 Of The bonus I had to withdraw which was 608 so I had to go back on to get the 500 back up again.. And it never happened.. So from someone who won 1290 but couldn't withdraw then tried to take 500 which was too low for promotion... I tried to get balance back up and it ate every penny so I am now writing to request my deposits to be refunded .this casino also messaged today and wrote it had to be between 600 and 1100 .but once again easy to say now... And I know this is false as I tried to withdraw 1000 and it exceeded my limit ..I am so gutted and upset

Abbey44 United Kingdom
Posted on June 29, 2019

Reply has still not explained why I couldn't withdraw.. Telling me between 600 and 1100 I would be fine... I tried 1000 I exceeded daily amount
Then 500 didn't reach bonus terms

Someone tell me how I was ever supposed to withdraw any winnings???

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