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Cool Cat Casino - Fobbing me off for over 3 months with payment

RESOLVED
Elshobky United States
Posted on January 7, 2018.

I have check in cool cat casino for over 3 month now for $620 I did send them my credit card I used front and back and my I'd and utility bill and I sign the form and they never pay me keep tell me we sorry for the delayed we will send you the money next week and next week they say we sorry we will send you the money soon as we can

Posted on January 11, 2018.

Hi Elshobky--

I'm very sorry for the difficulties you've been experiencing with this.

You'll be pleased to know that your payment has already been sent off to our processor: 1/8 Paid $620 for transaction #148588761. I would expect your tracking to come through early next week (possibly sooner).

As soon as I have your tracking, I'll be back to update this thread.

All the best,

Tawni

AskGamblers
Posted on January 14, 2018.

Dear Cool Cat Casino,

Please let us know if there's some update regarding this case.

Posted on January 15, 2018.

Hi Elshobky--

I apologize for missing your tracking--I see your first payment was delivered to you, on the 11th. ;-)

I wish you all the very best,

Tawni

AskGamblers
Posted on January 15, 2018.

Dear @Elshobky,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Elshobky United States
Posted on January 15, 2018.

Payment have been received thanks guys so much for help me get my money

AskGamblers
Posted on January 15, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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