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Coolcat Casino - Casino has a lot of excuses to not pay my winnings

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Posted on May 16, 2014

Hello,

I am verry frustrated about Coolcat casino! 15 March my winnings where approved after i send all the documentation they needed from me and now its 11th april and i stil got nothing, yes a lot of promisses, but no money.

I have asked for a moneybookers withdrawal and still not received anything.

On their site is "the time to procces a withdrawal is 2-7 business days" but where now on the 19th business day. I have asked again today and now i got the answer "Its National Hero day so check again tomorow" I dont want to complain, but i dont trust it anymore, so maybe this will help. The live support is realy terrible!

I have tryed a lot of casinos, but this i have never experienced before.

Sorry for my english, i am from Holland and i cannot speak very good english.

Regards,

Geertje

Posted on April 12, 2011

Hi Geertje

Kindly provide me with your Coolcat Username so i can go ahead and check into this matter with the Casino.

Best Regards

< name removed >

Sr. Marketing Manager

Gwages

Posted on April 13, 2011

Hello,

My username is < username removed >, if you need more info from me, let me know.

Regards,

Geertje

Posted on April 13, 2011

Dear Geerje45:

Payment has been sent out today via Moneybookers.

If you need further assistance please let me know

Best Regards

< name removed >

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