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Cool Cat Casino -Stalling Payout

RESOLVED
kevsobn United States
posted on September 16, 2017.

Cool cat owes me 2300$. I won on July 5 and have still received no payout. They say its approved and my account there shows this, but they just refuse to pay. I call but no one is there. lvg a msg and never get a reply. I am tired of waiting and of getting the runaround.....every time I ask the live chat ppl they say its all set and don't know what the delay is. I submited all the info they asked for but still no reply

posted on September 21, 2017.

Hi Kevin--

I'm very sorry for the delays you've experienced with this.

I had a payment issued to your Bitcoin wallet, yesterday: 9/20 Paid $1158 (0.2975) Bitcoin for transaction #141188489. I've put in a request for the balance of your withdrawal, to our Payments Manager. I'll be back as soon as I have confirmation of this payment.

All the best,

Tawni

AskGamblers
posted on September 23, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Cool Cat Casino management will soon jump in with an update on this complaint.

posted on September 26, 2017.

Hi Kevin--

I'm pleased to tell you that your remaining withdrawal was issued to your wallet: 9/26 Paid $1158 (0.30) Bitcoin transaction #141188518

Once again, I apologize for the delays.

All the best,

Tawni

kevsobn United States
posted on September 26, 2017.

I am very happy to say that I received all my winning over the last few days. Thank you Cool Cat for issuing my winnings.... And a very LARGE Thank You to AskGamblers who with out their help I would still be waiting... I cant thank you enough for your help. Folks AskGamblers is the real deal they DO work for you so use them when you need to they are great. Once again thanks to all....

AskGamblers
posted on September 26, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.