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Cool Cat Casino - Keeps delaying payments

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Posted on May 16, 2014

My withdrawal was approved on April 28, 2010. I was told my funds would be received by May 12, 2010 at the latest. Whenever I try to get the information to receive my funds it keeps getting delayed. I have now been given six different release dates and was just given another one. Which would make it days past the original release date.

Posted on May 17, 2010

Hi Rugbysqueen,

I’m sorry if you were told funds would be sent by May 12 at the latest, they should’ve said most likely by May 12 since sometimes there are delays, like in this case. The dates Customer Service give you are estimates, they are just allowing for some more time since they know funds can be sent at any moment now.

I just spoke with the Manager of the Accounting department, your withdrawal will be sent this week for sure, most likely tomorrow. I’ll keep an eye on it and make sure it’s sent as early this week as possible.

Best Regards,

Ingrid < surname removed >

Affiliate Manager

Posted on May 18, 2010

Thank you for your timely response. I really enjoy playing at your casino and will continue to do so.

Posted on May 19, 2010

Hi Rugbysqueen,

Your check has been sent and there’s a tracking number for FedEx available in your account, you can contact Customer Service and they’ll be happy to give it to you. The package is scheduled for delivery tomorrow.

Best Regards,

Ingrid < surname removed >

Affiliate Manager

Posted on May 19, 2010

I have enjoyed playing at this casino, I usually win and except for this one delay of payments I have no complaints. The bonuses are great and so are the games. Thank you ask gamblers for all of your help. Any further problems I know where to go!

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