Back in November of 2014 I won $40,000.00 at cool cat I did what I was told and submitted several withdrawals for $2500.00 each, all of a sudden they started splitting the payment into 2 withdrawals of $1250.00 each now I have a withdrawal for $1250.00 they approved on May 26th when I contacted the withdrawal department they said I had to email paymen[email protected]casinosupportcenter.com to see where the payment stood. Every month it is a problem to get answers and they still owe me over $22000.00 at this rate it will take years to get my money. I followed all their rules to a tee, but they don't play fair with payments, I was told they would pay $2500.00 a withdrawal and that's not true, they make the rules up as they go along. They always blame it on the payment provider, how is it that a first $2500.00 was fine but now I can't even get $1250.00 without a huge hassle. Everything was fine until I quit playing as much and they took my VIP status away and now I have to use their regular staff with no help from them. I am very disappointed in Cool Cat and I have played there for years.