On the 21st august 2013 I was playing on cool cat casino and a message popped up regarding my account and to contact player support. I contacted player support and they advised me I had broken the terms and conditions of the promotion bonus, since I had a pending withdrawal I could not redeposit and claim another bonus. I first made a deposit of $30 and won $220 so I submitted a withdrawal request of $220.
Afew days after I decided to go back on coolcat and make a deposit of $250 which turned into $1000 bonus. Which had to play through $1000 before the cash was available to withdraw, after I played through this $1000 requirement with my deposit of £250 I had around $1100 I then logged onto cashier cancelled the $220 withdrawal I previously requested so my casino balance was a total of $1342.21
The day after the message popped up to contact player support. They told me I had broken the rules so I have to start off again with $250 and if I win anything I could keep it but I would have to start again from $1342.21 to $250. I said I wasn’t happy as I already made $220 from my $30 and made another deposit of $250 so therefore I should at least of had $470 if you combined the previous $220 I won. Coolcat said no to this and I had to start at $250 so I told them I wasn’t happy and I want my previous $220 I won before I made the $250 deposit. After some debate they told me they will close down my account and refund me my $250.
I have contacted coolcat casino around 3 times since this and each time they advise me it takes 8weeks, then its 16 weeks or could take longer. I just don’t get how it could take so long to deposit my money to my account, it’s an instant process when you’re making a deposit. It’s been almost 4 months since I played on coolcat and I feel I won’t be able to get the money owed to me, I feel down and could really do with the money that is owed to me. I believe they should pay me the whole $1300 before they messaged me. I just want my $220 which I won from the $30 deposit I made via neteller and my $250 which I deposited after, a total of $470. I am quite desperate now this is why I have submitted this. I have nowhere else to go.
I really hope you can help.