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Cool Cat Casino - Withdrawal request of $1,300 going on 6 months and still nothing

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 1400
Posted on November 15, 2018

I made a request of 3000 back in July want it kept getting rejected time after time till I played down to 1300 and made request well it took numerous times of being told documemts were not verified and or somethin was this or that then my address was wrong because I moved to another home got it verified . And been chat after chat and email after email of nothing but a bunvh lies or run around here recently I have been told at least 4 different times that it was verified speaking of my wire details and then get right back on the chat and they say they haven't got them then they say there escalated even been told the manager hadnir several times and would processed in 24hrs time goes by and next day I check and it becomes 3 days now or it a take 4 to 5 days to process I'm over being given the runaround this is ridiculous and so wrong they have no problems taking my deposits I have been patient and that's over with please help I have many chats saved and screenshots if morebis needed

Posted on November 19, 2018

Hi Drew--

I apologize for the difficulties you've experienced with this.

You'll be pleased to know that your payment was sent off to our processor, Thursday: 11/15 Paid $1380 + $20 Service Fee for transaction #164899131. I would expect you'll find the funds in your account towards the end of this week.

All the best,

Tawni

Posted on November 19, 2018

Alright I watch for it thanks for response I keep updated when I receive

AskGamblers
Posted on November 22, 2018

Dear @Drewlaboyski,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Drewlaboyski Mississippi
Posted on November 23, 2018

Hello I did see payment posted to my account yesterday it came through finally!! Yeah yeah !! Perfect timing ! Thank you cool cat for prompt attention to. And a BIG THANK [email protected] I appreciate everything you do !!God bless happy thanksgiving to all and your families @ cool cat and ask gamblers staff!

AskGamblers
Posted on November 23, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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