Cool Cat Casino - Withdrawal Issues - Complaint Resolved

On August 17, 2024 I requested a payout of $2500. I waited for their timeframe of 7 to 10 business days and contacted them on the 10th or 11th business day. The agent stated it was still in process but that he would escalate it and confirmed my bitcoin address. I waited again and contacted days later And was told by this representative that it was never escalated like it was supposed to be, and that he would escalate it through his manager and asked for all my information in which I gave, and you can see through the screenshots. The next business day, I went back into my account to find that my withdrawal was back into my account. No correspondence from them either through email or email in regards to any of this. I contacted them again and told them that I could not withdraw my money through bitcoin and that it was denied. The last time I went through this, I was told through here that I could withdraw with bitcoin. I again argued that nowhere on their site. Does it show that you need to deposit with bitcoin to withdraw it bitcoin. I asked the agent where this information was but he totally ignored my question and moved on and said he needed my bank information for me to get my withdrawal, please help!

AskGamblers

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cool Cat Casino

Hi Christine--

I sincerely apologize for the difficulties you've been experiencing with this.

I've already sent you an email, requesting your Bitcoin crypto address. We'll need this, as well as you'll need to request your withdrawal once again. Don't worry--you won't have to wait another pending period. Once I have your crypto address, I'll arrange to have your withdrawal sorted.

Just in case you've not received my email, I've attached my email address for you to use.

Much appreciated,

Tawni

Krystne Message

Thank you your reply, I have gone back and requested the withdrawal as well as emailed me my bitcoin address as you requested.

Krystne Message

I have received my payout via bitcoin today! Thank you all for the smooth resolution!

Cool Cat Casino

Hi Christine--

Thanks for confirming you've received this.

All the best,

Tawni

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cool Cat Casino - Withdrawal Issues

Complaint Info

Disputed casino

Reason

Amount

$ 2500

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