Ag Awards

Cool Cat Casino - Withdrawal delays

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 1700
Posted on July 16, 2014

I really hate to do this because I really love cool cat. They have been responsive until last week. I made my $1700 total withdrawal on 4/28. When u make the withdrawal it says it will only be 5-10 business days for approval, then 5 to 15 days for processing. Period.

Then once you make the withdrawal a new wrinkle...the 3rd tier of waiting...another 10 to 15 days for "sent to processor". So best case would be 5 for approval, 5 for processing, then 10 more business days for this sent to processor. So best case you will wait at least 20 business days.

My request was 4/28/13, approved 5/13 (10 business days)

Then sent to processor 5/25 (9 business days)

So as of today, I'm at 21 business days since sent to processor. 40 total business days, or almost 2 months real days. I requested another $500 a month ago that has not even been approved yet.

Posted on June 28, 2013

Hi...I received a fed ex tracking # today for delivery on 7/2/13...will let you know when received.

Posted on June 29, 2013

Dear Player

I will look into this matter and will get back to you soon


< name removed >

Cbailey672003 Australia
Posted on June 30, 2013

Hi, I received a FED EX tracking number yesterday, (6/28/13) to be delivered by 7/2/13 (estimated) so I will let you know when this is actually recieved. Thank you for your help as usual!

Cbailey672003 Australia
Posted on July 3, 2013

Well July 2 promised delivery date has come and gone. Very disappointed.

Cbailey672003 Australia
Posted on July 3, 2013

OK..I just finally received the check at 9:45pm at night, but it is still July 2 so that is good. Case can be closed (unless the ck gets return). Thanks for all your help as usual you guys are great!

Posted on July 6, 2013

Dear Player

We are glad to hear payment has been received.


< name removed >

Cbailey672003 Australia
Posted on July 7, 2013

I received the check 7/2 and deposited it on 7/ gave me full credit after 24 hours...I consider the matter closed. Thank you again! Wish it didn't have to be so hard!

Posted on July 7, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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