Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal complaint


6 years ago
Hello.

I have a compainment according the withdrawals at the Cool Cat Casino (user: maxtc00)

I have made different witdrawal repuests and sent all documents but i still haven´t got any money!!!
08/07/2019 04:34 AM Manager Withdrawal Approved! -$100.04
08/07/2019 04:34 AM Manager Withdrawal Approved! -$54.43
08/13/2019 04:38 AM Manager Withdrawal Approved! -$100.55
08/29/2019 03:12 AM Manager Withdrawal Approved! -$100.58
08/29/2019 03:12 AM Manager Withdrawal Approved! -$60.78
This would be $416,38!!!
And for this request i never got any answer:
08/14/2019 04:01 AM Manager Withdrawal Requested -$100.18
I hope you can help me.
Thanks and greets
Markus
Disputed Casino Cool Cat Casino

Discussion

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Cool Cat Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name
Hi Markus--

Apparently you've not familiarized yourself with our terms and conditions:

https:­//w­ww.c­oo­lca­t-c­asi­no.c­om­/ab­out­/te­rms­-co­ndi­tio­ns.php

No Deposit Bonuses (Free Chips, Free Spins)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

Additional Terms Applicable to ALL Bonuses

13. An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

---

As you can see, the Manager Withdrawal is not an approved withdrawal for you--the funds were removed from your account due to not following the terms. Further, there are no real money deposits on your account and the only funds have been from free chips.

I've forwarded all evidence to AskGamblers management.

Tawni

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino
Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000