What's new
What's new

Cool Cat Casino - Withdrawal canceled of 2500$

RESOLVED

Complaint Info

Disputed casino

Cool Cat Casino

Amount

$ 2500

Posted on April 12, 2024

On April 1 I requested a withdrawal of $2500. I did use a bonus when I deposited and left that bonus amount in my account for them to take back in which they did. I requested a withdrawal via bitcoin. I reached out via live chat a few days later checking on the withdrawal status to which the representative stated that I needed to give them a bitcoin, wallet address to send the money to and they would escalate because it looked like it was missing. I gave them the bitcoin address and then waited a few more days and checked back in my account to see that my withdrawal had been cancelled without any communication from them. I then reached back out via chat regarding my withdrawal request, and was then told that I could not withdraw via bitcoin without having deposited via bitcoin, I asked the representative where, on their website that was stated, because I could not find it anywhere. That representative stated that they could not direct me to where that was written, because there was nowhere to find that written on their website I reached out again today, asking to speak to a manager to which I was told by this next representative that this matter was not an escalated matter , I was told the only way I could withdraw was via wire transfer, which I do not feel comfortable doing and giving out all that personal information. Very misleading and would have never deposited. Had I known I could not withdraw a bitcoin please help.

Posted on April 14, 2024

Hi Christine--

I apologize for the difficulties you've been experiencing.

I've reviewed your account and it does appear that your withdrawal can be paid in Bitcoin.

I've attached my email address for you to use--please send your crypto address directly to me. As soon as I receive this, I'll arrange for your payment to be issued.

Much appreciated,

Tawni

Posted on April 14, 2024

Hi Tawni,

Thank you so much for your assistance. I have emailed you my bitcoin address.

Regards,

Christine

Posted on April 16, 2024

I have emailed the requested bitcoin information but have yet to hear back or receive the funds in my bitcoin account.

Posted on April 20, 2024

Hi Christine--

I've sent you two emails this week (4/15 & 4/18), asking that you please request the withdrawal again. The funds were placed back in your account while we were waiting for your crypto address.

Can you please request the withdrawal and drop me an email once you've done so?

Much appreciated,

Tawni

Posted on April 20, 2024

Hi Tawni, I apologize your emails were in my junk mail. I have requested the withdrawal.

Thank you

Christine

AskGamblers
Posted on April 23, 2024

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on April 24, 2024

I have received my withdrawal via bitcoin today. Thank you all for your help!

AskGamblers
Posted on April 24, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.