Withdrawal canceled of 2500$
On April 1 I requested a withdrawal of $2500. I did use a bonus when I deposited and left that bonus amount in my account for them to take back in which they did. I requested a withdrawal via bitcoin. I reached out via live chat a few days later checking on the withdrawal status to which the representative stated that I needed to give them a bitcoin, wallet address to send the money to and they would escalate because it looked like it was missing. I gave them the bitcoin address and then waited a few more days and checked back in my account to see that my withdrawal had been cancelled without any communication from them. I then reached back out via chat regarding my withdrawal request, and was then told that I could not withdraw via bitcoin without having deposited via bitcoin, I asked the representative where, on their website that was stated, because I could not find it anywhere. That representative stated that they could not direct me to where that was written, because there was nowhere to find that written on their website I reached out again today, asking to speak to a manager to which I was told by this next representative that this matter was not an escalated matter , I was told the only way I could withdraw was via wire transfer, which I do not feel comfortable doing and giving out all that personal information. Very misleading and would have never deposited. Had I known I could not withdraw a bitcoin please help.
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