Cool Cat Casino - Withdraw Oct 2023 approved but no payment and redeposited

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Fred--

I've checked on this account and I see a note stating that the ID you've sent is not entirely clear and has some shadows on the corners.

Can you please send clear copies of your ID (front & back), showing all four corners? I've attached my email address for you to use--please send the copies directly to me.

As soon as I receive this, I'll arrange for your payment to be sorted.

Much appreciated,

Tawni

Hi Tawni,
I sent you new pics of id.
Thx for helping again.

Hi Fred--

I did receive everything and I sent you a reply asking that you please request the withdrawal again. As soon as you do so, I'll arrange for your payment to be issued.

Thanks,

Tawni

Hi Tawni,
I requested withdraw again.
Thx,
Fred

Hi Fred--

Everything's good to go now and I would expect your payment will be issued in the next day or two.

As soon as I have the confirmation of payment, I'll be sure to give you another update. ;-)

Tawni

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Fred--

I'm pleased to tell you that your payment was issued to your wallet, last week: 7/2 Paid $1960 + $40.00 Service Fee Bitcoin for transaction #265577798.

As always, I wish you all the best,

Tawni

Dear @slotsfred,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you Tawni!
I can confirm receiving payment.
Thank you Askgamblers. You have always helped make things right.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.