Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards

Cool Cat casino withdraw

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 1100
Posted on July 17, 2014

Hello, i'm having troubles with my withdraw of 1100$ that was approved on 8/6 by the casino manager. today is the 12th day from that it was approved but still now money in my moneybookers account. I have contacted the withdraw department two times now and they just told me that they have send a note to their finance department. That was last week on 21/6. but no answer for there.

I'm starting to think that they are looking for a reason that they don't have to pay. They all ready told that I cant no more use their no playthrough and nl max cashout bonuses and woke me up now because I cant get my money. all so they send me an vip deposit donus message and I ask about that from the vip department who told me I even shouldnt have get that message and they are sorry for that.

jaris81 Finland
Posted on June 26, 2012

I just can´t get it,they say that they have send note to finance department and that was last week 21/6 and still no money in my moneybookers account. I guess if i send too many e-mails to them they will close my account for being "hard customer".

jaris81 Finland
Posted on June 27, 2012

This is just unbelievable, yet another day and no, no winnings in my moneybookers account. Yet another e-mail that says "According to the notes posted in your account yesterday the payment information has been received by Escalations Department.

This means, the information was also been sent to finance department and it should be paid soon" Last time there was no any problems,winnings were paid couple hours after when i started asking about my winnings that i did wait for 10working days after it was approved. This is just BS, now they don´t pay even that note was send to the finance department last thursday. last time i did take only couple hours to pay after the note was send.........

Posted on June 27, 2012

Dear jaris81:

I will check with the casino your payment status.

Please also keep in mind that all our brands have a CDS where you can submit an investigation claim in case of payment delay.



Posted on June 27, 2012

Hi Cindy,

Thanks for you´re responce, I did get paid couple minutes ago so my problem is now ok.

Posted on July 1, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy