I apologize for the delay coming back to you.
I now understand what's happened here and I'll explain...
You contacted our Support Center, claiming in essence that once you'd supplied us with your wire details, your bank account was hacked. In your dialogue, you quite literally pointed the fingers that the casino was responsible for what occurred. You brought our integrity into question...made mention several times that the British Fraud Squad was involved. You stated that the fraud was committed against the two cards you used with the casino (for depositing), yet you needed the withdrawal paid so you could close your bank account. If there was fraud committed on your cards, why close your account?
Support passed your chat records on to our Fraud Department which made the decision to close your casino account. With that, the deposits made during the month of December have been sent to our processor for refund. No withdrawal will be paid.
I've sent the chat transcripts to AskGamblers management to prove the veracity of my statement.