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Cool Cat Casino - Unable to get response from customer service regarding my payment

REJECTED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 500
Posted on October 19, 2018

I've have been getting the run around for 2 weeks on this withdrawal procedure.

I've verified my identity several times. I've also already provided a credit card authorization form but to no avail.

I've been trying to receive a call back and no is calling back or answering the phone or emails. This is very unprofessional and does not warrant me to stay or deposit as a customer.

Account i.d. Cactusnuts

< personal info removed >

Amount 500usd

Posted on October 23, 2018

Hi Tracey--

I apologize for the difficulties you've been having with this.

I've checked your account and I'm not finding either your documents or your preferred method of payment. I've just sent you an email regarding this and once I receive your reply with all the necessary information, I'll be able to have your withdrawal issued to you.

All the best,

Tawni

AskGamblers
Posted on October 26, 2018

Dear @Hughjorgen,

Please let us know if you have cooperated the casino and sent the required information. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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