Complaint #401
Cool Cat Casino
Super delayed $34K payments
7 years ago
I submitted my first claims in the November 2018 it amounted to $34,000 and they have done nothing but delay me.
I did finally get one payment of $2100 on 17th of January 2019 and was approved for another $718 the day after but still not got that and apparently it still has not been submitted for payment. At the current rate I will be lucky to get my money by the end of the year.
I was a VIP member of cool cat casino but they suddenly removed my status and said it was due to a Algorithm of the system which just sounds strange.
The other side to it is they do not give me any idea what the payment is for no accounting no confirmations??
Below is all my withdrawals left, bare in mind that I was told to cancel all my withdrawals and re insert them 2 weeks after I originally applied for the initial ones.
I hate to complain and I do believe I will get paid but how long as I have told them I am not playing anymore until they sort out all the payments due.
Request ID 6833591
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:32:56 AM
Request ID 6833601
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:36:17 AM
Request ID 6833606
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:36:50 AM
Request ID 6833608
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:37:22 AM
Request ID 6867031
Method Wire Transfer
Amount $-2,500.00
Date 12/21/2018 8:27:05 AM
Request ID 6878241
Method Wire Transfer
Amount $-2,500.00
Date 12/25/2018 1:59:18 PM
Request ID 6913796
Method Wire Transfer
Amount $-2,500.00
Date 1/8/2019 2:12:38 PM
Request ID 6913797
Method Wire Transfer
Amount $-2,500.00
Date 1/8/2019 2:12:56 PM
Request ID 6929722
Method Wire Transfer
Amount $-2,500.00
Date 1/16/2019 6:12:03 AM
Request ID 6929723
Method Wire Transfer
Amount $-2,500.00
Date 1/16/2019 6:12:18 AM
Request ID 6941994
Method Wire Transfer
Amount $-2,500.00
Date 1/21/2019 11:10:44 AM
Request ID 6948613
Method Wire Transfer
Amount $-2,500.00
Date 1/24/2019 3:35:21 P
I did finally get one payment of $2100 on 17th of January 2019 and was approved for another $718 the day after but still not got that and apparently it still has not been submitted for payment. At the current rate I will be lucky to get my money by the end of the year.
I was a VIP member of cool cat casino but they suddenly removed my status and said it was due to a Algorithm of the system which just sounds strange.
The other side to it is they do not give me any idea what the payment is for no accounting no confirmations??
Below is all my withdrawals left, bare in mind that I was told to cancel all my withdrawals and re insert them 2 weeks after I originally applied for the initial ones.
I hate to complain and I do believe I will get paid but how long as I have told them I am not playing anymore until they sort out all the payments due.
Request ID 6833591
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:32:56 AM
Request ID 6833601
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:36:17 AM
Request ID 6833606
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:36:50 AM
Request ID 6833608
Method Wire Transfer
Amount $-2,500.00
Date 12/7/2018 8:37:22 AM
Request ID 6867031
Method Wire Transfer
Amount $-2,500.00
Date 12/21/2018 8:27:05 AM
Request ID 6878241
Method Wire Transfer
Amount $-2,500.00
Date 12/25/2018 1:59:18 PM
Request ID 6913796
Method Wire Transfer
Amount $-2,500.00
Date 1/8/2019 2:12:38 PM
Request ID 6913797
Method Wire Transfer
Amount $-2,500.00
Date 1/8/2019 2:12:56 PM
Request ID 6929722
Method Wire Transfer
Amount $-2,500.00
Date 1/16/2019 6:12:03 AM
Request ID 6929723
Method Wire Transfer
Amount $-2,500.00
Date 1/16/2019 6:12:18 AM
Request ID 6941994
Method Wire Transfer
Amount $-2,500.00
Date 1/21/2019 11:10:44 AM
Request ID 6948613
Method Wire Transfer
Amount $-2,500.00
Date 1/24/2019 3:35:21 P
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