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Cool Cat Casino - Still Waiting on Check Withdrawal

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 411
Posted on January 7, 2020

On December 5th I had a withdrawal requested in the amount of $411 ($600 minus the bonus of $189). I have an email dated Dated December 5th, ref. ticket number 5479699 saying all banking documents are approved and that the withdrawal will be approved within 7 business days. The withdrawal was approved on December 9th. Funds are said to be sent within 7-10 business days which brings us to December 23rd. As of today, I have not received anything. In fact, I was told just a few days ago it was being "elevated" to payments. Today I was told payment would be made in 7-10 days from today. I feel like I keep getting told the check is coming but it's not and I don't have time to check every few days with the folks on the live chat. I would appreciate any sort of help in ensuring the funds are going to be sent immediately.

Posted on January 11, 2020

Hi Chad--

I apologize for the frustration you've been experiencing with this.

I've reviewed your account and unfortunately, because you've indicated you bank with a credit union, we will not be able to issue payment in check form. In order to issue payment, we will need to receive wire details for a large banking institution.

I've just sent you an email regarding this. As soon as I receive your reply with your alternate banking details, I'll be able to have your withdrawal paid.

All the best,

Tawni

Posted on January 14, 2020

I received the email from Tawni and replied back with the required banking information as requested.

AskGamblers
Posted on January 17, 2020

Dear Cool Cat Casino,

Please let us know if there's some update regarding this case.

Posted on January 21, 2020

Hi Chad--

I'm sorry for the slow reply--to be honest, I could have sworn I'd replied already. I must be getting old...

The good news is that your withdrawal was sent to our processor, last Thursday: 1/16 Paid $411 + no Fee for transaction # 190033330. As our processor is running a bit behind, I expect this will reach your account, early next week (possibly sooner).

I wish you all the best,

Tawni

Posted on January 22, 2020

I successfully received the wire this morning. Thank you for all of your help Tawni.

AskGamblers
Posted on January 22, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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