Ag Awards

Cool Cat Casino - Payment runaround, again

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 250
Sherrie California Message
Posted on April 25, 2018

So once again here I am about cool cat Casino. It's only a $250 Bitcoin withdrawal. I've been verified once before, I've been paid once before, but once again here I am because they can't ever seem to talk to me about it. can you help please. I've already sent in updated verification documentation. asked them the status of the withdrawal. and they have not yet responded.

Posted on April 29, 2018

Hi Sherrie--

I'm very sorry for the difficulties you've been having with this and I hope to be able to resolve this for you.

Unfortunately, I'm not in the office today--as soon as I get in, I'll be sure to check into this for you and I'll be back with an update.

All the best,


Posted on May 2, 2018

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Cool Cat Casino management will soon jump in with an update on this complaint.

Posted on May 5, 2018

Hi Sherrie--

I'm sorry for the difficulties you've had with this.

I've reviewed your account and I see you cancelled your withdrawal on the 27th and have played your balance down to zero. As of now, there are no withdrawals to be either approved or paid.

All the best,


Posted on May 7, 2018

Dear @Sherrie, 

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly. 

Thank you for your cooperation.

Posted on May 9, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy