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Cool Cat Casino robbed me

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Bonus terms violation
Posted on May 16, 2014

I won $800 and they took it out of my account and wont pay me !!!!!!!!!!!!!!!!!! When I call they hang up on me. DO NOT EVER DEPOSIT A PENNY IN THIS CASNO .It is a scam and they rip off artists. I wish there was something else I could do but will bad mouth this to everyone so maybe they wil go out of business so they don't have the opportunity to rob others.

Posted on January 17, 2013

Dear Player:

We will look into this matter and will get back to you soon

< name removed >

Posted on January 18, 2013

Dear Player:

You've redeemed a $100 free chip with Coupon Code SCRATCH100 which has a max. cashout of $100.

When you completed the playthrough, system automatically removed $801.50 which was the excess above $100 you were entitled to cash-out, leaving $100 for you to cash-out. This $100 were played by you and spent.

Casino Manager will add your $100 so you can cash them out. Please do not play the amount if you wish to cash-out and receive the $100.

Cheers

< name removed >

Posted on January 22, 2013

Dear Player:

The $100 you were entitled for were credited in your casino account and immediately after a cash-out request was made for those $100. Please send documentation as required in order to process your cash-out

Can we request AskGamblers to close this complaint?

Thanks

< name removed >

Posted on January 25, 2013

Dear Player:

Please contact the casino and send documents. Cash-out for $100 has been requested since 1/18/2013 2:47:28 but documents haven't been received still and cash-out cannot be approved nor processed until you send documentation.

Cheers

< name removed >

AskGamblers
Posted on January 30, 2013

Dear @clairelouise,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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