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Cool Cat Casino - Over Terms and Conditions to process withdraw

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 522.16
Posted on June 3, 2021

Issue: Withdraw of $522.16 submitted on 05/3/21 has not been processed and is past the T&C.
Contact with Casino: See attached emails regarding the payout request.
Verification of Documents: The documents (ID, credit card, etc.) have been accepted by the casino.
Casino T&C: Approval of Withdrawals
All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
All withdrawal requests will be reviewed within 7 business days from the date of the request.
A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

Posted on June 7, 2021

Hi James--

I apologize for the frustration you've been experiencing with this.

I've checked your account and I do see that your withdrawals have been approved and are now in queue for payment to be issued. I expect this will be done in the next day or two.

As soon as I have confirmation that the payment has been sorted, I'll be back with another update.

All the best,

Tawni

Posted on June 10, 2021

Payouts have been received. Resolved!

AskGamblers
Posted on June 10, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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