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Cool Cat Casino - Not cool at all when it comes to speed of payouts

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 2000
wsue Virginia Message
Posted on July 27, 2021

Despite being verified and receiving a payout on May 26, 2021 I was asked to identified again for a win on 6/1/21. I submitted documents at HooYu and was verified again in early June but still I have not been paid the $2100. This week I started seeing this:

It seems either you haven't verified yourself yet or some documents are missing, which is crucial step towards requesting a withdrawal.

Please click below to check which documents are required/missing in order to complete the verification process and continue with withdrawal process.

When I click, it says nothing. Calling casino rep and was told the message was computer generated and could ignore. I have chatted with the reps at leased 4 times since June 11 and still no money and no reason why other then they are behind.

Posted on July 31, 2021

Hi Sue--

I'm pleased to tell you that your payment was sent to our processor, earlier today: 7/30 Paid $2000 + no Service Fee for transaction #211776449. I would expect the funds to reach your account towards the middle of next week.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

wsue Virginia Message
Posted on August 2, 2021

Thank you Tawni, I am looking forward to receiving my winnings.

wsue Virginia Message
Posted on August 5, 2021

Thank you Tawni, I received my winning from June 1st today. Grateful for your help.

AskGamblers
Posted on August 5, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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