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Cool Cat Casino - Non payment

REJECTED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 666
jennidee76 California
Posted on April 8, 2019

This will be the 2nd online casino that has not paid me. Palace of chance has not and now call cool cat 2 months ago. I was supposed to be paid $666. I have chatted at least 7 or 8 times. Been told the money on the way, they never received documents, it was processing. I truly believe that these places are ripoff and I do not get paid because I have paid way into the thousands and don't get money in return. I know how to submit documents. I'm not stupid besides trusting that these places that take your money and dont pay out.

Posted on April 12, 2019

Hi Jennifer--

Before I can begin to address your withdrawal, there is a serious issue relating to charge backs made against the casino. I believe one of our Payments Manager's has reached out to you regarding this, however, you've not replied.

Can you please explain why you've initiated these charge backs?

Tawni

AskGamblers
Posted on April 12, 2019

Dear @jennidee76,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
Posted on August 26, 2020

This complaint has been rejected by our system due to your inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue. If you accidentally missed the given time frame to respond, please contact our support, explain what happened and request the complaint to be reopened.

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