My first withdrawal request was in November but I was told I needed to send my ID so they cancelled my first request. I sent my ID on November 27th and on December 1st I made a new withdrawal request in the amount of $119.92. It was approved on December 14th and I was told it will take 7-10 business days to be send to my bitcoin address. Since then, they keep telling me to check back in 48 hours to see if there's an update but there's never an update. I reached out by email but no response there. I'd just like my money. I have all the screenshots of every live chat conversation and email if needed.
Thank you.
Complaint Info

Dear Cool Cat Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hi Kimberly--
I apologize for the frustration you've been experiencing with this.
I'm pleased to tell you that your payment was issued to your wallet, Thursday: 11/11 Paid $120 (0.00277901) + no Service Fees Bitcoin for transaction #246356479.
I wish you all the best,
Tawni
I finally received it the day after I posted this. Thank you!

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Cool Cat Casino Complaints
- 494 of 515 resolved
- 2 days avg response
- 2 weeks avg complaint life
- 2,958 USD avg amount
-
Resolved
Cool Cat Casino - 4 weeks and no payout here either
$1,500
Resolved
Cool Cat Casino - 4 weeks and no payout here either
Same as silver oak. Made a withdrawal four weeks ago and have heard nothing. Went through full verification and got confirmation all that was done, ...
-
Resolved
Cool Cat Casino - Waiting too long for payout
$2,500
Resolved
Cool Cat Casino - Waiting too long for payout
I requested a withdrawals on 10/26 each for 2500. After submitting my documents and being approved I still haven’t received any money. I have sent ...
-
Resolved
Cool Cat Casino - Delayed payments Cool Cat December 24
$500
Resolved
Cool Cat Casino - Delayed payments Cool Cat December 24
I’ve been waiting on an approved payment since 12/23 for $250 and another one that hasn’t been approved yet but requested on 12/21 for $250 as ...
-
Rejected
Cool Cat Casino - Withdrawal long processing time
Rejected
Cool Cat Casino - Withdrawal long processing time
Submitted withdrawal request on 10/29/24 at 12:36 am, still in pending status. Says it usually takes 7-10 business days, it's been well beyond that ...
Have trouble with Cool Cat Casino?