Ag Awards

Cool Cat Casino - Have not received yet my money

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 500
Markwilliam South Australia
Posted on January 25, 2019

On the 4th of January I won $500 US . I done everything that I was received 2 emails stating that it will take 5-7 with reference tracking now since that date received many more tracking number and every email I sent with always replied that 5-7 days and always new ref number that 5 now . I sent many emails and spoken to customers care . I just received a email today stating that I had not sent any emails which is a total lie especially answering to sent email which my girlfriend help me and now not even sure which email to get the issue sorted..

Please help me.

Thank you


Posted on January 29, 2019

Hi Mark--

I'm sorry for the frustration you've been experiencing with this.

I've looked at your account and I'm not seeing your wire details. I've just sent you an email regarding this--once I receive your reply, I'll be able to have your withdrawal sorted.

All the best,


Posted on February 1, 2019

Hi Mark--

I've just sent you an email, as we're missing a few bits from your wire details.

Please reply at your earliest convenience.

Much appreciated,


Posted on February 5, 2019

Dear @Markwilliam,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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