Mark all as read

Settings

Notifications
Casino Complaints

Cool Cat Casino Doesn't Pay!


user_avatar badge
By Low
11 years ago
Message on forum
Cool Cat ran a "no rules bonus", where I won 1700 dollars on the bonus. They disallowed it because they said I broke the rules by playing a game not allowed, nevermind the fact that they called it "no rules bonus". So they reduced the award to the orginal bonus amount, which I played again and won a small award. I played by the rules and attempted to cash out. Two weeks later, they disallowed my winnings and again denied my withdrawal request, stating among other things that I never made a deposit (which isn't possible, since it's required to get the bonus that I received).
Disputed Casino Cool Cat Casino

Discussion

User name
Hi Low,

I checked with our finance department and found that this issue was due to incomplete documents. Seems there was some confusion with your initial contact with customer service as to why your payment was rejected and all they need is the authorization form for your card. It’s my understanding that you’ve already been contacted via email regarding this.

Please let me know if you require any further assistance.

Congratulations on your win!

All the best,

Tawni

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino
Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000