Ag Awards

Cool Cat Casino Doesn't Pay!

Complaint Info
Disputed casino Cool Cat Casino
Reason Declined payment
Low United States Message
Posted on September 5, 2014

Cool Cat ran a "no rules bonus", where I won 1700 dollars on the bonus. They disallowed it because they said I broke the rules by playing a game not allowed, nevermind the fact that they called it "no rules bonus". So they reduced the award to the orginal bonus amount, which I played again and won a small award. I played by the rules and attempted to cash out. Two weeks later, they disallowed my winnings and again denied my withdrawal request, stating among other things that I never made a deposit (which isn't possible, since it's required to get the bonus that I received).

Posted on September 8, 2014

Hi Low,

I checked with our finance department and found that this issue was due to incomplete documents. Seems there was some confusion with your initial contact with customer service as to why your payment was rejected and all they need is the authorization form for your card. It’s my understanding that you’ve already been contacted via email regarding this.

Please let me know if you require any further assistance.

Congratulations on your win!

All the best,


Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy