Ag Awards

Cool Cat Casino - Did not pay me my winnings and then block me from my account

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Posted on April 30, 2019

I won money March 132019 and they kept saying that I was approved then that I have to give them time to pay me and when I asked questions and told them I was going to report them for fraud they blocked me from my account and they owe me 312 Americans dollars and I want it I sent them my banking and the I'd that I have over 6 times and they kept saying that I will be paid with in 5 days it's going on may and I have not been paid yet this is fraud and if I don't get paid I want fraud charges laid

Posted on May 4, 2019

Hi Ashleigh--

I'm just curious...

How is this fraud when you've opened (at the minimum) 8 accounts with this casino? This goes strictly against our terms and conditions:


General Terms & Conditions for Membership

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:

a. If there is evidence to suggest that you have more than one active account for the Casino;

It should be quite clear that your winnings have been voided and this account (and all accounts across our network of casinos) have been closed.

I've sent all the necessary evidence to AskGamblers management to prove my assertions are accurate.


Posted on May 4, 2019

Upon the information and evidence provided on behalf Cool Cat Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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