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Delayed withdrawal of $1,711 winnings


Hello I am still patiently waiting for two withdrawals submitted with cool cat. The first withdrawal started on 10/24 and was declined by the manager several times. Each time I have to re-submit the withdrawal request and get asked to send in documents. I've jumped thru the hoops for account verification, HooYu, and sent in my documents which were confirmed. What a process! Yet the withdrawals do not get approved and no winnings paid out yet? I have sent my bitcoin address for withdrawals to paymen­ts@­cas­ino­sup­por­tcenter as well.
First withdrawal is for around 1,259 after bonus removed. Second withdrawal is for 512 after bonus removed. Total disputed amount of 1771

How many hoops do I have to jump thru to get the money?!?!?
Disputed Casino Cool Cat Casino
Amount $2549

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi, yes I did receive the check for 1305 as you mentoined above. Thank you! This complaint can be closed and considered resolved. Thanks AskGamblers!
User name
Hi Lou--

You'll be very happy to know that your final payment includes both withdrawals: 1/16 Paid $1305 + no fees for transaction #173166936 ($523) / 174346253($728). I don't have the current tracking list, so I can't say for certain if tracking has come through with this.

As soon as I do see the tracking, I'll come back with another update.

Tawni
User name loyalty-level-2
I did receive the first check for 1244 and it has cleared. Furthermore I do see another pending FedEx delivery which should be the next check. It's set to be delivered on Monday.

Cool Cat Casino Complaint Stats

Resolved 499 / 520
Avg. Amount $2,994
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Cool Cat Casino Complaints

See all complaints for this casino
Payment being delayed repeatedly
I requested a $2,000 withdrawal on April 6th with coindraw. During that week prior, I had spent nearly one thousand dollars at this casino. I had recently become a v I p member and for reasons not disclosed, one day before the deadline of them approving my withdrawal, they deducted my vip status. They then made me cancel my first withdrawal.Because coin draw is not available to those who are not vip. So I canceled my withdrawal and requested it again on april tenth in the amount of seventeen hundred dollars. After the deadline of 10 days had come and gone without payment, I contacted the representatives and had this issue Escalated. After another ten day deadline, it had still not been paid so they requested another escalation. They told me they had 24 to seventy two hours and that this issue would be resolved.However the seventy two hours had come and gone without resolution, and I contacted them yet again. This time, the response was, they would respond to me by friday. And then sent an email telling me that it would be another 7 to ten days and that it was being reviewed. Mind you this withdrawal had already been reviewed and approved after the first escalation had come and gone.

I have try to contact people in chat and I keep getting the same runaround answers. They keep telling me they escalated it. I'm highlighted for the soonest payment. And I was supposed to be paid in the next batch of payments yet now I find myself waiting for another review and another 7 to ten days, in which case they'll just make me escalate it again and wait another 24 to 76 hours.

I sincerely just would like the amount approved Initially over a month ago but thus far have been refused help and refused connect me to a supervisor or anybody else in the payment division
Status solved Resolved
$2,000