Ag Awards

Cool Cat Casino - Delayed payment payout request not approved

Complaint Info
Disputed casino Cool Cat Casino
Reason Bonus not given
Amount $ 2125
Posted on January 20, 2020

I won at Cool Cat Casino and requested a payout via wire transfer of $2500. Bonus amount was $375, I know this will be deducted. Total payout should be $2125. The payout request was submitted on 05 January 2020. As of today 18 January the request has not been approved. All necessary documents have been approved already. I have attached a snipped of my payout request.

Thank you for your assistance in advance

Posted on January 23, 2020

Hi Barbara--

I have good news for you. ;-)

This withdrawal was sent to our processor, this morning: 1/22 Paid $2125 + no Service Fee for transaction #191709214. I would expect the funds will arrive in your account towards the middle of next week.

All the best,


Posted on January 25, 2020

Dear @bwj1104,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on January 27, 2020

I will keep everyone update on when the money is deposited into my account.

Thank you

Posted on January 29, 2020


My winnings have been deposited into my account. Thank you again Tawni and AskGamblers Team for your assistance.


Posted on January 29, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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