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Cool Cat Casino - Delayed payment again

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 600
Posted on October 29, 2020

Once again, Cool Cat is dragging their feet in processing my withdrawal.

I received an email on October 9th from Cool Cat saying that my $600 withdrawal would be processed as soon as possible. It has now been 18 days and, according to chat support, it is still not yet approved.

I have tried through chat support 3 times to get an answer and I am always told they will escalate the problem to get this approved. I should have been approved weeks ago.

Posted on November 2, 2020

Hi Russ--

I'm sorry for the delays you've had with this.

You'll be pleased to know that your withdrawal was issued to your wallet, Friday: Paid $345 + no Service Fees Bitcoin for transaction #201641965.

As you can see, there is a shortfall from your requested withdrawal amount. The reason for this is that you received a bonus ($255) which helped build your withdrawal. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

AskGamblers
Posted on November 2, 2020

Dear @Russ7132,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on November 3, 2020

Payment was finally received. Thank you!

AskGamblers
Posted on November 3, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cool Cat Casino Complaints

  • 315 of 334 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,684 USD avg amount

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