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Cool Cat Casino - Delayed Payment 2500$

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 2500
Posted on November 12, 2021

I have spent over $30K at Cool Cat Casino and their sister casinos and have never once cashed out. I finally decided to cash out over a week ago.


I submitted 1 withdrawal request in the amount of $2,500 since that is the limit per BTC withdrawal. I then went to read the reviews about this casino only to find nightmare after nightmare story about the casino either delaying payouts or outright not paying at all. When I finally did get to the completed withdrawal screen, it said it would be 5 days until they approved my withdrawals. I submitted everything through their portal as asked and everything was validated including my payout method (according to customer service live chat). I also emailed all documents as noted may be necessary to process the withdrawal.


I have been patiently waiting now for 9 days and have not received anything from the casino. I am really hoping my story does not turn into the same horror stories as the thousands of others I have been reading online. I am a very loyal customer and am almost VIP3 status. I spend a ton of money at Cool Cat and follow ALL of their rules and quite frankly I expect the same in return from the casino who set the rules themselves.


When they tell me it will be 5 days and then customer service rudely argues with me and tells me I am wrong it will take at least 7 days, I sent them the screenshot where it says 5 days and they still very rudely argued I was wrong. I am only going by what YOUR system told me. I really enjoy playing at Cool Cat and will continue to play as well as give a raving review on every platform possible as long as they payout and payout in a timely manner as promised. But so far, my experience is ranking with the rest and I am very disappointed I had to make this complaint just to try to get my winnings. I have contacted customer service numerous times and they continue to give me the run around. I was also under the impression that VIP withdrawals were expedited based on your VIP level status.


I just want to get my winnings and in a timely manner as promised and will continue to be a satisfied customer.

AskGamblers
Posted on November 16, 2021

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on November 16, 2021

This complaint has been resolved. Although there was no communication received from Cool Cat, I believe the deposit was made this morning. At least I think it was from them because the amount differs from my payout by about $75 less. I'm guessing that was a fee. Thanks again Ask Gamblers! 5 Stars for you!

AskGamblers
Posted on November 16, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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