I have spent over $30K at Cool Cat Casino and their sister casinos and have never once cashed out. I finally decided to cash out over a week ago.
I submitted 1 withdrawal request in the amount of $2,500 since that is the limit per BTC withdrawal. I then went to read the reviews about this casino only to find nightmare after nightmare story about the casino either delaying payouts or outright not paying at all. When I finally did get to the completed withdrawal screen, it said it would be 5 days until they approved my withdrawals. I submitted everything through their portal as asked and everything was validated including my payout method (according to customer service live chat). I also emailed all documents as noted may be necessary to process the withdrawal.
I have been patiently waiting now for 9 days and have not received anything from the casino. I am really hoping my story does not turn into the same horror stories as the thousands of others I have been reading online. I am a very loyal customer and am almost VIP3 status. I spend a ton of money at Cool Cat and follow ALL of their rules and quite frankly I expect the same in return from the casino who set the rules themselves.
When they tell me it will be 5 days and then customer service rudely argues with me and tells me I am wrong it will take at least 7 days, I sent them the screenshot where it says 5 days and they still very rudely argued I was wrong. I am only going by what YOUR system told me. I really enjoy playing at Cool Cat and will continue to play as well as give a raving review on every platform possible as long as they payout and payout in a timely manner as promised. But so far, my experience is ranking with the rest and I am very disappointed I had to make this complaint just to try to get my winnings. I have contacted customer service numerous times and they continue to give me the run around. I was also under the impression that VIP withdrawals were expedited based on your VIP level status.
I just want to get my winnings and in a timely manner as promised and will continue to be a satisfied customer.